Urbanstay the Ocean, Sokcho

Urbanstay The Castle 

Ungcheon, Yeosu

Hello! This is Urbanstay.

We happily welcome you to Urbanstay The Castle at Ungcheon, Yeosu.

We hope you have a wonderful stay, and would like to inform you of a few things you need to know before using the accommodation.


Location

Location  


Castle The Art 1F - 7F, 1868-5 beonji, Ungcheon-dong, 66, Ungcheonnam 1-ro, Yeosu-si, Jeollanam-do

 

  • Search "Urbanstay The Castle" on Naver Map, T Map or Kakao Navigation. 
  • The front gate (Entrance A) is connected to Floor G in Block A, and the rear gate (Entrance B) is connected to the 1st floor in Block B.
  • Floor G in Block A is closest to B2 in another block, and is connected to the underground parking lot on Floor B2 via the stairs.

Parking & Luggage Storage

Parking &
Luggage Storage 


Parking Information

  • Complimentary parking is offered for 1 vehicle per room in the underground parking lot (B1 - B2) of the building.
  • Floor B3 can only use the elevator in Block A, so please park on Floors B1 or B2 if possible.
  • The entrance to the parking lot is at the rear gate of the building (toward Yi Sun-Sin Park).
  • All vehicles types with a clearance of 2.3m or below may park.

* The elevators and parking lot are very busy around checkout time, so please give yourself at least 30 minutes as you exit.

Luggage Storage

  • The luggage storage room is located inside the mail room on Floor G in Block A.
  • You can see it when you enter through the front gate (Entrance A).
  • You will receive the passcode to the luggage storage room through the check-in notification message/text message.
  • CCTVs are installed in the common areas of the building (hallways and luggage storage room, etc.) for security purposes and to prevent theft.

Contactless Service & Operation

Contactless Operation


All Urbanstay branches are contactless and do not have a front desk.

Check-in : From 4PM

Checkout : By 11AM


  • Around 12PM on the day of check-in, you will receive a KakaoTalk message or text message informing you of your room number and door passcode.
  • The door passcode is set automatically starting from the check-in time, and you will only be able to enter starting from the check-in time.

Room Guide

Room Utilization


Lighting 

  • If the lights in the room do not turn on, please check the master switch at the room entrance.  

Heater

  • You may adjust the room temperature using the remote control attached to the wall of the living room (bottom of the wall pad).
  • You may adjust the heater temperature by turning the dial.

WIFI

  • ID: castle_room number / PW: castle_room number
    Ex. If you are in Room 123: castle_123
  • The ID and PW are the same. It is case-sensitive.
  • If the WIFI connection is unstable, you may use the WIFI that starts with NEXT with the strongest signal without a password.
 TV
  • The TV may be connected to Netflix and YouTube. (Please use your personal account.)
  • If you see "No input signal" on the TV screen :

          ① Please check if the HDMI cable is connected properly to the selected input socket.
          ② Turn off the power to the set-top box behind the TV, turn it back on, and wait 5 minutes to connect.

Notes  

  • All spaces within the building are non-smoking, including inside the rooms and terrace. (You will be charged 150,000 won in compensation for damages upon violating these rules.)
  • You cannot grill food that generates lots of smoke (meat, fish, etc.). (The fire alarm will go off.)
  • If the fire alarm or sprinklers go off due to smoking or excessive cooking, you will be charged for additional compensation for damages.

Amenities

Amenities


Electronics/Kitchen Appliances

 

  • Hair dryer (Unix)
  • Electric kettle, microwave (Samsung)
  • Front load laundry machine (Samsung, dryer included)
  • Induction, pot, frying pan, tableware (plates, cups, utensils)

    We do not provide chargers, hair straighteners, skincare products, condiments (salt, pepper, etc.), etc.

Amenities 

The following amenities are provided 1-time at check-in regardless of the length of your stay.

The following is based on a 2-person room. The default settings for each room are the same as the standard room capacity.


  • Disposable slippers * 2 pairs
  • Large towels * 2
  • Lyfe Project shampoo, conditioner, body wash - Large bottles are placed in the room

Starting from 2022, disposable toothbrushes and toothpastes will not be provided in accordance with government regulations, and bathroom amenities have been changed to large bottles.

The following amenities are provided depending on the length of your stay. The amount provided per night is as follows.

(Only 3 days' worth of products will be provided at check-in. You may request more through the customer service center.)


  • 500 ml water x 2 bottles
  • Nespresso coffee machine + 2 coffee capsules
  • Medium towels * 6 (2 additional towels will be provided for stays of 2 days or longer)

Requesting additional amenities

If you need more amenities, please ask the customer service center. If you need more amenities, you may request more with the following charges.


  • 500 ml water - 1,000 won
  • Disposable slippers - 2,000 won
  • 1 Nespresso coffee capsule - 1,000 won
  • SALTRAIN travel kit (30g toothpaste + 2 toothbrushes) - 4,000 won (6,900 won retail price)

Check-out guide

Checkout


Trash disposal  

  • You may throw away regular trash in the room trash bin before you leave.
  • For food waste, please seal up the food waste in the disposable vinyl bag provided in the room and put it in the kitchen.
  • If you'd like to take out the trash yourself, please use the recycling area located to the right of the entrance of the parking lot on the first floor.

Lost Items

  • If you have lost any items, please contact the customer service center as soon as possible.
  • Lost items will be stored for up to 2 weeks before they are discarded. However, food ingredients, food, beverages and all items that are stored in the refrigerator will be discarded immediately upon discovery regardless of whether they were opened.
  • We will ship your lost item to you COD.

Other Services

Other Services  

 


Early Check-In / Late CheckOut  

  • Early check-ins and late checkouts cannot be requested in advance. Please ask the customer service center on the desired date (by 10AM).
  • For late check-outs, you will be charged an additional 10,000 won per hour, and the latest you may stay is until 2PM.
  • Early check-ins and late checkouts may not be available depending on the room reservations and preparation status.

Housekeeping

  • The room rate only includes housekeeping services for checking in new guests. If you'd like to extend your stay, additional housekeeping will not be included for your extended stay.
  • If you reserved 4 or more nights, light housekeeping services (excluding the kitchen and bathroom) will be provided once every 3 days, and full housekeeping services will be provided once every 6 days.
  • For all other housekeeping requests, you will be charged an additional fee. Please request additional housekeeping services through the customer service center in advance.

        - Housekeeping Requests: Please make your request through the customer service center by 6PM one day before the desired date 

           (if your request is received after 6PM, housekeeping will be assigned 2 days later)

         - Housekeeping Time: You may choose between the morning (10AM - 2PM) or evening (2PM - 6PM)

Promotions

All Urbanstay guests will receive 50% off when using Socar!


  • Enter "어반스테이로가자 (Go to Urbanstay)" in the "My Coupons" menu in the Socar app to receive a 50% discount coupon.
  • This promotion is only available when using the Urbanstay Socar Zone during your stay.


Terms & Conditions

Terms of Use

  • The room capacity varies depending on the room type (children ages 25 months or older are included in the child room capacity). Minors cannot stay at Urbanstay without being accompanied by an adult.
  • If you violate these rules, you will be required to immediately leave the room, and no cancellations or refunds will be offered.
  • If you try to enter the room before the check-in time, an Urbanstay staff member may enter the room in order to check the room preparation status, and you will be charged 30,000 won for violating the rules.
  • All spaces within the building are non-smoking, including inside the rooms. You will be charged 150,000 won in compensation for damages upon violating these rules and you will be required to immediately leave the room. No cancellations or refunds will be offered.
  • If any items in the room are lost or damaged, you will be responsible for paying the initial purchase price of that item.
  • If special cleaning measures beyond the normal scope are required due to excessive discoloration, contamination, or odors after using the room, you will be responsible for the resulting charges.
  • Pets are not allowed inside the rooms.



Cancellation & Refund Policy 

Cancellation & 
Refund Policy    

 


  • If you cancel your reservation, you must cancel directly on the website/app that you made the reservation on. You cannot cancel your reservation through Urbanstay's customer service center.
  • If you cancel before 5PM at least 2 days before the check-in date, you will receive a full refund with no cancellation fees. (However, if you reserved through Airbnb, you may cancel by 4PM at least 1 day before the check-in date.)
  • All cancellations that occur after the above cancellation period due to a simple change of heart or personal circumstances will be subject to a cancellation fee.

Customer Service

Customer Service

     Operating hour: 9AM – 11AM

     Please send all inquiries and requests to the customer service center (1644-7694) or through the "Urbanstay" channel on KakaoTalk.