Urbanstay the Forrest, Dongtan

Urbanstay the Forrest,
Dongtan

Greetings!

We are very grateful to welcome you and wish you a pleasant and memorable stay in Urbanstay the Forrest, Dongtan.

Here are some useful guidelines that will make your stay better.


Location

Location

14F-20F, 171, Dongtanbanseok-ro, Hwaseong-si, Gyeonggi-do, Republic of Korea


Please search for "Urbanstay The Forrest" via Naver map, T-Map, and Kakao Navi.

We are located at the same building as the “Staz Premier Hotel”.

All in-house guests can only access the room by using the residence lift with “URBANSTAY” logo attached.  


Parking & Luggage Storage

Parking &

Luggage Storage  


Parking


  • Parking is located at the basement level 5, and it will be complimentary only if the pre-registration has been made. It is limited to maximum 1 vehicle per room.   
  • You will be charged 1,000 KRW per 10 minutes without any pre-registration..
  •  Please follow below link to access for pre-registration process. 
    https://urbanstay.co.kr/parking
  • 15 nights or more shall be considered as long-term stay, with the additional cost of 50,000 KRW per month.

Luggage storage

  • Please find the luggage storage between room 1933 and the closest lift hallway on 19th floor.
  • You will be receiving the password for luggage storage upon arrival via text message or Kakao messenger app.  
  • To prevent from stealing, rubbery or accident, CCTVs are installed at certain public area including hallways & luggage storage.



Contactless Service & Operation

Contactless Service & Operation


Urbanstay operates based on contactless, front desk skipping service.

Check-in: From 4pm onwards

Check-out: By 11am


  • You will be receiving a text message or “kakaotalk” notification by 12 noon upon your arrival date, and it contains all the details that will help you check in.  
  • Highly recommended to leave the room roughly an hour before the actual check out time to avoid crowds or delay in lift or parking lot.
  • Please follow your given check in time as the guestroom password will automatically reset as it gets closer to the certain time frame.  


Room Guide

Room Guide


Light

  • Please check on the master light switch status attached on side wall near the entrance if the light control does not work. 

Heating

  • Please look out for “SIMENS” controller attached to the wall, should you wish to control floor heating or aircon service.
  • There are three buttons; Starting from the left, 1. heating sign – “the sun”, 2. Cooling sign – “the snow”, 3. Fan speed sign.
  • You may control the room temperature by turning the wheel and hot water is provided 24 hours.
  • Central heating system operation period : October to April 

WIFI

  • ID: theforrest_room number / PW: theforrest_room number
  • Please use upper and lowercase letters properly while typing ID & Password 
  • You may choose to connect WIFI from the next door if you having trouble with low connection. 

TV

  • Netflix and Youtube is available (Guest personal account)
  • When screen shows “No Input Signal”
    ① Make sure to check that your HDMI cable is well connected to TV
    ② Please reset the main router behind the TV and wait for 5 minutes until it gets re-connected.

Important Notes  

  • The entire building including guestroom & balcony is smoke-free. (For any violation, you will be responsible for penalty charge of 150,000 KRW as mandatory.)
  • Please avoid any food such as fish or meat which might cause smoke in the room
  • The smoke might trigger fire alarm or sprinkler and if any damage caused, guest will be responsible to its compensation.

Amenities


Amenities


Room & Kitchen appliances 

  • “Unix” Hair Dryer
  • Kettle, “Cuckoo” Microwave
  • “LG” Washing & Drying Laundry Machine
  • Induction stove, cooking pan & pot, dishes & cups in different size, utensils (chopstick, spoon, etc)

    Hair straightener, skincare products, and condiments (salt, pepper, and etc) are not provided.

Room Amenities 

     Below amenities are provided 1 time throughout your stay.


  • Disposable in-room slippers * 2EA
  • Bath Towel * 2EA
  • Wall-mounted toiletries by Lyfe Project (shampoo, conditioner, body wash)

     Below amenities are provided based on your total room nights, and the items listed below are based on 1 night.

     (Upon check in, maximum 3 nights worth of amenities are provided but, you may request for extra amenities through our customer service.)  

  • Bottled water 500ml * 2
  • Nespresso coffee machine and capsule * 2EA
  • Face Towel * 6EA (2pcs from 2 nights onward)

Additional amenity request

    You may request for an additional amenity but if the number of requests exceed the quantity limit, please refer to below amount per each item.


  • Disposable in-room slippers - 1,000 won
  • Nespresso coffee capsule 1ea- 800 won
  • Bottled water 500ml- 500 won

Check-out guide

Check-out Guide  


Garbage disposal  

  • Please throw away all the general garbage in the bin before checking out.
  • You may find the disposable plastic bag in the kitchen for all food waste and leave them in the sink before checking out.
  • Should you wish to dispose the garbage, please head down to basement level 4 for recycling & general garbage, and level 2 for food waste.

Lost & found

  • Please contact our customer service agents for any lost and found. 
  • All lost items are stored for 10 days, and it can be shipped on your request by cash on delivery. (All food items will be disposed on the day of check-out)

Other Services

Other Services


Early Check-In / Late Check-Out  
  • Please contact our customer service agent on your arrival date for any early check in possibility. We hope you understand that depending on the occupancy and cleaning schedule, early check in may not be available.
  • Please contact our customer service agent at least the night before check out and you may extend at 10,000 KRW per hour and maximum until 2pm.

Housekeeping policy

  • The accommodation fee includes the initial cleaning service for all guests. There is no additional cleaning service provided for any extension stay.
  • Room makes up service are provided every 3rd night, but the service excludes kitchen and bathroom. 
    If your stay is 6 nights or more, the main room make up service is provided each 6th night.  
  • Please contact our customer service agent for any additional room make up service with additional cost.

Promotion

Promotion 


  • Enjoy 50% off of SOCAR service for all in-house guests.
  • Please enter “어반스테이로가자” (“Lets go to Urbanstay”) under “My coupon” menu to receive 50% discount coupon.
  • Discount coupons are only applicable for Urbanstay SOCAR parking zone during the stay.  

Terms & Conditions

Terms & Conditions


  • Total number of guests allowed per room is 2 pax including children. Teenager without an adult are prohibited.
    For any violation, you may be asked to leave immediately and no cancellation or refund is allowed.
  • Please be informed that there will be a penalty charge of 30,000 KRW if you enter the room before given check in time. 
    Also, guest will be responsible for facility being faulty or lack of amenity setup in the room.
  • The entire building including guestroom & balcony is smoke-free. For any violation, you will be responsible for penalty charge of 150,000 KRW is mandatory.
  • There will be compensation required for any damage or lost in appliances, and furniture upon check out.
  • Please be advised that guest will be responsible for any compensation due to discoloration, contamination or odor in a room which requires thorough cleaning service.
  • Pets are not allowed in guest rooms.

Cancellation & Refund Policy 

Cancellation & 
Refund Policy  


  • Please cancel your booking directly through the third-party website channel.
  • No cancellation fee is required for any booking 2 days prior to arrival date, 5pm. (1 day prior to arrival date, 5pm for Airbnb)
  • Cancellation fee is required for any cases other than the above policy such as personal schedule or simple change of mind. 

Customer Service

Customer Service  


Operating hour: 9:00 – 23:00

Please contact +82 2 1644 7694 or ‘urbanstay’ channel in kakaotalk for any assistance.