Urbanstay the Namsan, Chungmu-ro

Urbanstay the Namsan,
Chungmu-ro


Greetings!

We are very grateful to welcome you and wish you a pleasant and memorable stay in Urbnstay the Namsan, Chungmu-ro.

Here are some useful guidelines that will make your stay better.


Location

Location


24-6, Chungmu-ro, Jung-gu, Seoul, Republic of Korea (Namsan Central Sweetview 3F-17F)


  • Please search for "Urbanstay the Namsan" via Naver map, T-Map, and Kakao Navi.
  • There is a main entrance at ground level 1 with the parking entrance on the left. 
  • If the main gate is closed, please press lock button + 1234.

Parking & Luggage Storage

Parking &
Luggage Storage


Parking

  • Unfortunately, parking is not provided.
  • 건물 내 기계식 주차장이 있으나, 만차인 경우가 잦고 1일(24시간 기준) 30,000원의 주차료가 부가됩니다.
  • “모두의 주차장” 앱을 통해 미리 주변 공영주차장을 예약 후 이용하시는 것을 권해 드립니다.



Luggage storage

  • Luggage storage is at room #601.
  • You will be receiving the password for luggage storage upon arrival via text message or Kakao messenger app.  
  • To prevent from stealing, rubbery or accident, CCTVs are installed at certain public area including hallways & luggage storage.




Contactless Service & Operation

Contactless Service & Operation



Urbanstay operates based on contactless, front desk skipping service.   

Check-in: From 4pm onwards

Check-out: By 11am


  • You will be receiving a text message or “kakaotalk” notification by 12 noon upon your arrival date, and it contains all the details that will help you check in. 
  • Highly recommended to leave the room roughly an hour before the actual check out time to avoid crowds or delay in lift or parking lot.
  • Please follow your given check in time as the guestroom password will automatically reset as it gets closer to the certain time frame. 

Room Guide

Room Guide



Light

  • Please check on the master light switch status attached on side wall near the entrance if the light control does not work. 

Heating

  • Please use the controller attached to the wall near entrance for heating system.
  • Hot water is provided 24 hours and temperature can be adjusted by using the wall pad controller.
  • Please find the remote controller next to TV for Aircon.
  • Central heating system operation period : October to April 

WIFI

  • ID: URBAN_room number / PW: URBAN_room number 
    ex. if your room number is 501 : URBAN_0501
  • Please use upper and lowercase letters properly while typing ID & Password.
  • You may choose to connect WIFI from the next door if you are having trouble with low connection. 

TV

  • Netflix and Youtube is available (Guest personal account)
  • Please press exit button with LG remote controller if you see “External input”
  • If screen shows “No Input Signal”
    ① Press “setup button” top right corner on KT remote controller
    ② If you see the button turned into green, you may start watching
  • If the display shows, “It is not connected to internet connection” when using Netflix or Youtube,

    Use remote controller (Black color) by pressing, menu > network > wired > connect > success > re-connect.

  • You may both use Olleh KT & LG remote controller, but please use Olleh KT for channel adjustment, LG remote for volume.

Important Notes  

  • The entire building including guestroom & balcony is smoke-free. (For any violation, you will be responsible for penalty charge of 150,000 KRW as mandatory.)
  • Double sided tape usage are prohibited in the guestroom for any reason. (Please use sctoch tapes if necessary) 
  • Please avoid any cooking such as fish or meat which might cause smoke in the room.
  • The smoke might trigger fire alarm or sprinkler and if any damage caused, guest will be responsible to its compensation.

Amenities

Amenities
 


Room & Kitchen appliances 

  • “Unix” Hair Dryer
  • Kettle, “Cuckoo” Microwave
  • “LG” Washing & Drying Laundry Machine
  • Induction stove, cooking pan & pot, dishes & cups in different size, utensils (chopstick, spoon, etc)

    Hair straightener, skincare products, and condiments (salt, pepper, and etc) are not provided.

Room Amenities 

Below amenities are provided 1 time throughout your stay.


  • Disposable in-room slippers * 2EA
  • Bath Towel * 2EA
  • Wall-mounted toiletries by Lyfe Project (shampoo, conditioner, body wash)

Below amenities are provided based on your total room nights, and the items listed below are based on 1 night.

(Upon check in, maximum 3 nights worth of amenities are provided but, you may request for extra amenities through our customer service.)  


  • Bottled water 500ml * 2
  • Nespresso coffee machine and capsule * 2EA
  • Face Towel * 6 EA (2pcs from 2 nights onward)

Additional amenity request

You may request for an additional amenity but if the number of requests exceed the quantity limit, please refer to below amount per each item.

  • Disposable in-room slippers - 1,000 won
  • Nespresso coffee capsule 1ea- 800 won
  • Bottled water 500ml- 500 won

Check-out guide

Check-out


Garbage disposal  

  • Please throw away all the general garbage in the bin before checking out.
  • You may find the disposable plastic bag in the kitchen for all food waste and leave them in the sink before checking out.
  • Should you wish to dispose the garbage, please head down to ground level 1.

Lost & found


  • Please contact our customer service agents for any lost and found.
  • All lost items are stored for 10 days, and it can be shipped on your request by cash on delivery. (All food items will be disposed on the day of check-out)

Other Services

Other Services



Early Check-In / Late Check-Out  

  • Please contact our customer service agent on your arrival date for any early check in possibility. 
    We hope you understand that depending on the occupancy and cleaning schedule, early check in may not be available.
  • Please contact our customer service agent at least the night before checking out and you may extend at 10,000 KRW per hour and maximum until 2pm.

Housekeeping policy

  • The accommodation fee includes the initial cleaning service for all guests. There is no additional cleaning service provided for any extension stay.
  • Room makes up service are provided every 3rd night, but the service excludes kitchen and bathroom. 
    If your stay is 6 nights or more, the main room make up service is provided each 6th night.  
  • Please contact our customer service agent for any additional room make up service with additional cost.

Terms & Conditions

Terms & Conditions



  • Total number of guests allowed per room is 2 pax including children. Teenager without an adult is prohibited.
    For any violation, you may be asked to leave immediately, and no cancellation or refund is allowed.
  • Please be informed that there will be a penalty charge of 30,000 KRW if you enter the room before given check in time. 
    Also, guest will be responsible for facility being faulty or lack of amenity setup in the room.
  • The entire building including guestroom & balcony is smoke-free. For any violation, you will be responsible for penalty charge of 150,000 KRW is mandatory.
  • There will be compensation required for any damage or lost in appliances, and furniture upon check out.
  • Please be advised that guest will be responsible for any compensation due to discoloration, contamination or odor in a room which requires thorough cleaning service.
  • Pets are not allowed in guest rooms.

Cancellation & Refund Policy 

Cancellation &

Refund Policy 



  • Please cancel your booking directly through the third-party website channel.
  • No cancellation fee is required for any booking 2 days prior to arrival date, 5pm. (1 day prior to arrival date, 5pm for Airbnb)
  • Cancellation fee is required for any cases other than the above policy such as personal schedule or simple change of mind. 

Customer Service

Customer Service 


Operating hour: 9:00 – 23:00 
Please contact +82 2 1644 7694 or ‘urbanstay’ channel in kakaotalk for any assistance.