Greetings!

We are very grateful to welcome you and wish you a pleasant and memorable stay in Urbanstay Seomyeon.

Here are some useful guidelines that will make your stay better.

752, Jungang-daero, Busanjun-gu, Busan, Republic of Korea (Seomyeon station, Truelcentral)

• Please search for "Urbanstay Seomyeon" via Naver map, T-Map, and Kakao Navi.
• Roughly 70m straight away from “Seomyeon” subway station and its next to Shinhan Bank.
• Please use the main “URBANSTAY” entrance at ground level.

Parking

• Please present the booking message received via mobile to automated parking tower office which is located behind the building.
  -Parking fee: 3,300 KRW/night, 99,000 KRW/month
• Any vehicles with the size of 5.1m length, 2.1m width, and 1.9m height or less is allowed for parking.
• All the vehicle listed below are not allowed for automated parking tower.
  - Carnival, Genesis G90, Benz S class(GLS included), BMW 7 series(X7 included) or similar sized cars
  - Low sitting sportscar with 200mm or less from under carriage to the ground
  - Vehicles with non-foldable side mirror  
• Self-entry and exit is required during weekday 10pm onwards and weekend 6pm onwards.
• Parking tower No. 2 (next to main entrance) operates from 8am to 9pm weekday, 8am to 6pm weekend.

Luggage storage

• It is located at front of the lift hall at Level 2. You may store your luggage in linen room (Luggage storage).
  
• You will be receiving the password for luggage storage upon arrival via text message or Kakao messenger app.
• To prevent from stealing, rubbery or accident, CCTVs are installed at certain public area including hallways & luggage storage.
  

Urbanstay operates based on contactless, front desk skipping service.   

Check-in: From 4pm onwards

Check-out: By 11am

• You will be receiving a text message or “kakaotalk” notification by 12 noon upon your arrival date, and it contains all the details that will help you check in. 
• Highly recommended to leave the room roughly an hour before the actual check out time to avoid crowds or delay in lift or parking lot.
• Please follow your given check in time as the guestroom password will automatically reset as it gets closer to the certain time frame. 

Light

• Please check on the master light switch status attached on side wall near the entrance if the light control does not work. 

Heating

• Please use the controller (Underneath the wall pad) at the living room to adjust the heating temperature.
• Before dialing the heating temperature, please press the heating button until you see the “Indoor” sign.
• Please dial hot water temperature after pressing “hot water” button.

WIFI

• ID: central_room number / PW: central_room number
  ex. if your rooom numbe is 123 : central_123  
• Please use upper and lowercase letters properly while typing ID & Password
• You may choose to connect WIFI from the next door if you having trouble with low connection. 

TV

• Netflix and Youtube is available (Guest personal account)
• If screen shows “No Input Signal” 
  ① Make sure to check that your HDMI cable is well connected to TV
  ② Please reset the main router behind the TV and wait for 5 minutes until it gets re-connected.

Important Notes  

• The entire building including guestroom & balcony is smoke-free. (For any violation, you will be responsible for penalty charge of 150,000 KRW as mandatory.)
• Please avoid any cooking such as fish or meat which might cause smoke in the room.
• The smoke might trigger fire alarm or sprinkler and if any damage caused, guest will be responsible to its compensation.

Room & Kitchen appliances 

• Hair Dryer
• Kettle, Microwave
• Washing Machine
• Induction stove, cooking pan & pot, dishes & cups in different size, utensils (chopstick, spoon, etc)
  
  Hair straightener, skincare products, and condiments (salt, pepper, and etc) are not provided.

Room Amenities 

Below amenities are provided 1 time throughout your stay.

• Disposable in-room slippers * 2EA
• Bath Towel * 2EA
• Wall-mounted toiletries (shampoo, conditioner, body wash)

Below amenities are provided based on your total room nights, and the items listed below are based on 1 night.
 (Upon check in, maximum 3 nights worth of amenities are provided but, you may request for extra amenities through our customer service.)

• Bottled water 500ml * 2
• Nespresso coffee machine and capsule * 2EA 
• Face Towel * 6EA (2pcs from 2 nights onward)

Additional amenity request

You may request for an additional amenity but if the number of requests exceed the quantity limit, please refer to below amount per each item.

• Bottled water 500ml- 1,000 won
• Disposable in-room slippers - 2,000 won
• Nespresso coffee capsule 1ea- 1,000 won
• SALTRAIN Travel Kit (toothpaste 30g  + toothbrush * 2ea) - 4,000 won 

Garbage disposal  

• Please throw away all the general garbage in the bin before checking out.
• You may find the disposable plastic bag in the kitchen for all food waste and leave them in the sink before checking out.
• Should you wish to dispose the garbage, please head down to level 1 for recycling.

Lost & Found

• Please contact our customer service agents for any lost and found.
• All lost items are stored for 10 days, and it can be shipped on your request by cash on delivery. (All food items will be disposed on the day of check-out)

Early Check-In / Late Check-Out  

• Please contact our customer service agent on your arrival date for any early check in possibility. 
  We hope you understand that depending on the occupancy and cleaning schedule, early check in may not be available.
• Please contact our customer service agent at least the night before checking out and you may extend at 10,000 KRW per hour and maximum until 2pm.

Housekeeping policy

• The accommodation fee includes the initial cleaning service for all guests. There is no additional cleaning service provided for any extension stay.
• Room makes up service are provided every 3rd night, but the service excludes kitchen and bathroom. 
  If your stay is 6 nights or more, the main room make up service is provided each 6th night.  
• Please contact our customer service agent for any additional room make up service with additional cost.