Hello! This is Urbanstay.
We happily welcome you to Urbanstay Dongtan

We hope you have a wonderful stay, and would like to inform you of a few things you need to know before using the accommodation.

14F-20F, 171, Dongtanbanseok-ro, Hwaseong-si, Gyeonggi-do, Republic of Korea

Search for "Urbanstay Dongtan" on Naver map, T-Map, and Kakao Navigation.

We are located at the same building as the “Staz Premier Hotel”.

All in-house guests can only access the room by using the residence lift with “URBANSTAY” logo attached.  

Parking

• Complimentary Parking is available  on 5F (Maximum 1 vehicle per room for free) If you’re not , you will be charged 1,000 KRW per 10 minutes.
• Pre-registration is required. Please check the link below for the pre-registration on the day you check in
  > https://urbanstay.co.kr/parking
• If you wish to use more than 14 nights parking, you need a season parking ticket.(It costs 50,000 KRW per month) Please contact the customer service.

 * Parking is not allowed when the parking lot is full, and please use the nearby parking lot at your own expense.

 * Elevators and parking lots are crowded around the check-out time, so it’s recommended that you check out roughly 30 minutes before the actual check out time.

Luggage storage

• Luggage storage room : 19F
• You will receive the luggage storage password through a text message or the Kakao Messenger app on the day of your check-in
• Operation time:  09:00 ~ 23:00(Available up to 18:00 on the day of check-out, CCTV is installed)
• Please use the luggage tag at the storage room. If you do not have a luggage tag or If you exceed the initial storage date by 30 days, the disposal procedure will be carried out in accordance with the lost and found policy.
• Please store your luggage or belongings except for valuables, food and fragile items

All Urbanstay branches are contactless and do not have a front desk.

Check-in: From 4pm 

Check-out: By 11am

• Around 13PM on the day of check-in, you will receive a KakaoTalk message or text message informing you of your room number and door passcode.
• The door passcode is set automatically starting from the check-in time, and you will only be able to enter starting from the check-in time.
• Highly recommended to leave the room roughly an hour before the actual check out time to avoid crowds or delay in lift or parking lot.
  

Lighting

• If the room lights do not turn on, check the status of the switch at the entrance. 

Air conditioning / Heating system

• Air conditioning and Heating can be used with the SIMENS controller which is attached to the wall. 

            ① Air conditioning:  Push the second button(its shows snow) and adjust the temperature with the wheel below

            ② Heating: Push the first button(it shows the sun) and adjust the temperature with the wheel below.

            *The third button is for Fan speeding and  hot water is provided 24 hours.

             Cooling  operation period : May to September, Heating operation period : October to March(Central control Systeam)

             Heating and cooling operation may vary depending on the temperature

WIFI

• ID: urban_room number / PW: urban_room number
• Ex. If you are in Room 123: urban_0123
• The ID and PW are the same. Please check uppercase, lowercase letters and underscore.
• If the WIFI connection is unstable, you may use the WIFI that starts with the NEXT strongest signal.

TV

• Netflix and Youtube are  available (Please use your personal account.)
• If you use a personal account, please make sure to log out before checking out.
• When screen shows “No Input Signal”
  ① Please check if the HDMI cable is connected properly to the selected input socket.
  ② Turn off the power to the set-top box behind the TV, turn it back on, and wait 5 minutes to connect..

Electronics / Kitchen Appliances

• Hair Dryer
• Kettle, Microwave
• Washing Machine(Drying function is included)
• Induction stove,  cooking utensils(cooking pan and pot) , cutlery sets (plate,cups, spoons, knives etc)

• We do not provide chargers, hair straighteners, skincare products, condiments (salt, pepper, etc.), etc.

• You can’t cook the food that generates lots of smoke (meat, fish, etc.). (The fire alarm may go off.)

Room Amenities 

   The following amenities are provided 1-time at check-in regardless of the length of your stay.

• Disposable slippers * 2EA
• Bath Towels * 2EA
• Lyfe Project shampoo, conditioner, body wash - Large bottles are placed in the room
  
  As part of the environmental movement, we do not provide disposable toothbrushes/toothpastes. Bath amenities will be provided in a large format.
  
  

The following amenities are provided 1 time throughout your stay. You may request additional amenities for the extra nights through our customer center.

*When you request it, the maximum quantity that we provide is limited up to 3 nights

• Bottled water 500ml * 2
• Coffee machine + capsule * 2EA
• Face Towels * 6EA (2 additional towels will be provided for stays of 2 days or longer)

Additional amenity request

If you need additional amenities after receiving all the amenities within your stay.  You may request it more with the following charges. Please ask customer service

• 500ml water-- 1,000 won
• Disposable slippers-  2,000 won
• 1 coffee capsule- 1,000 won
• SALTRAIN Travel Kit (toothpaste 30g  + toothbrush * 2ea) - 4,000 won (6,900 won retail price)