Urbanstay the Forrest, Dongtan

Urbanstay Dongtan 

Greetings!

We are very grateful to welcome you and wish you a pleasant and memorable stay in Urbanstay Dongtan.

Here are some useful guidelines that will make your stay better.


Location

Location

14F-20F, 171, Dongtanbanseok-ro, Hwaseong-si, Gyeonggi-do, Republic of Korea


Please search for "Urbanstay Dongtan" via Naver map, T-Map, and Kakao Navi.

We are located at the same building as the “Staz Premier Hotel”.

All in-house guests can only access the room by using the residence lift with “URBANSTAY” logo attached.  


Parking & Luggage Storage

Parking &

Luggage Storage  


Parking


  • Parking is located at the basement level 5, and it will be complimentary only if the pre-registration has been made. It is limited to maximum 1 vehicle per room.   
  • You will be charged 1,000 KRW per 10 minutes without any pre-registration..
  •  Please follow below link to access for pre-registration process. 
    https://urbanstay.co.kr/parking
  • 15 nights or more shall be considered as long-term stay, with the additional cost of 50,000 KRW per month.

Luggage storage

  • Please find the luggage storage between room 1933 and the closest lift hallway on 19th floor.
  • You will be receiving the password for luggage storage upon arrival via text message or Kakao messenger app.  
  • To prevent from stealing, rubbery or accident, CCTVs are installed at certain public area including hallways & luggage storage.



Contactless Service & Operation

Contactless Service & Operation


Urbanstay operates based on contactless, front desk skipping service.

Check-in: From 4pm onwards

Check-out: By 11am


  • You will be receiving a text message or “kakaotalk” notification by 12 noon upon your arrival date, and it contains all the details that will help you check in.  
  • Highly recommended to leave the room roughly an hour before the actual check out time to avoid crowds or delay in lift or parking lot.
  • Please follow your given check in time as the guestroom password will automatically reset as it gets closer to the certain time frame.  


Room Guide

Room Guide


Light

  • Please check on the master light switch status attached on side wall near the entrance if the light control does not work. 

Heating

  • Please look out for “SIMENS” controller attached to the wall, should you wish to control floor heating or aircon service.
  • There are three buttons; Starting from the left, 1. heating sign – “the sun”, 2. Cooling sign – “the snow”, 3. Fan speed sign.
  • You may control the room temperature by turning the wheel and hot water is provided 24 hours.
  • Central heating system operation period : October to April 

WIFI

  • ID: theforrest_room number / PW: theforrest_room number
  • Please use upper and lowercase letters properly while typing ID & Password 
  • You may choose to connect WIFI from the next door if you having trouble with low connection. 

TV

  • Netflix and Youtube is available (Guest personal account)
  • When screen shows “No Input Signal”
    ① Make sure to check that your HDMI cable is well connected to TV
    ② Please reset the main router behind the TV and wait for 5 minutes until it gets re-connected.

Important Notes  

  • The entire building including guestroom & balcony is smoke-free. (For any violation, you will be responsible for penalty charge of 150,000 KRW as mandatory.)
  • Please avoid any food such as fish or meat which might cause smoke in the room
  • The smoke might trigger fire alarm or sprinkler and if any damage caused, guest will be responsible to its compensation.

Amenities


Amenities


Room & Kitchen appliances 

  • Hair Dryer
  • Kettle, Microwave
  • Washing & Drying Laundry Machine
  • Induction stove, cooking pan & pot, dishes & cups in different size, utensils (chopstick, spoon, etc)

    Hair straightener, skincare products, and condiments (salt, pepper, and etc) are not provided.

Room Amenities 

     Below amenities are provided 1 time throughout your stay.


  • Disposable in-room slippers * 2EA
  • Bath Towel * 2EA
  • Wall-mounted toiletries by Lyfe Project (shampoo, conditioner, body wash)

     Below amenities are provided based on your total room nights, and the items listed below are based on 1 night.

     (Upon check in, maximum 3 nights worth of amenities are provided but, you may request for extra amenities through our customer service.)  

  • Bottled water 500ml * 2
  • Nespresso coffee machine and capsule * 2EA
  • Face Towel * 6EA (2pcs from 2 nights onward)

Additional amenity request

You may request for an additional amenity but if the number of requests exceed the quantity limit, please refer to below amount per each item.


  • Bottled water 500ml- 1,000 won
  • Disposable in-room slippers - 2,000 won
  • Nespresso coffee capsule 1ea- 1,000 won
  • SALTRAIN Travel Kit (toothpaste 30g  + toothbrush * 2ea) - 4,000 won 

Check-out guide

Check-out Guide  


Garbage disposal  

  • Please throw away all the general garbage in the bin before checking out.
  • You may find the disposable plastic bag in the kitchen for all food waste and leave them in the sink before checking out.
  • Should you wish to dispose the garbage, please head down to basement level 4 for recycling & general garbage, and level 2 for food waste.

Lost & found

  • Please contact our customer service agents for any lost and found. 
  • All lost items are stored for 10 days, and it can be shipped on your request by cash on delivery. (All food items will be disposed on the day of check-out)

Other Services