Urbanstay the Forrest, Dongtan

Urbanstay Dongtan 

Greetings!

We are very grateful to welcome you and wish you a pleasant and memorable stay in Urbanstay Dongtan.

Here are some useful guidelines that will make your stay better.


Location

Location

14F-20F, 171, Dongtanbanseok-ro, Hwaseong-si, Gyeonggi-do, Republic of Korea


Please search for "Urbanstay Dongtan" via Naver map, T-Map, and Kakao Navi.

We are located at the same building as the “Staz Premier Hotel”.

All in-house guests can only access the room by using the residence lift with “URBANSTAY” logo attached.  


Parking & Luggage Storage

Parking &

Luggage Storage  


Parking


  • Parking is located at the basement level 5, and it will be complimentary only if the pre-registration has been made. It is limited to maximum 1 vehicle per room.   
  • You will be charged 1,000 KRW per 10 minutes without any pre-registration..
  •  Please follow below link to access for pre-registration process. 
    https://urbanstay.co.kr/parking
  • 15 nights or more shall be considered as long-term stay, with the additional cost of 50,000 KRW per month.

Luggage storage

  • Please find the luggage storage between room 1933 and the closest lift hallway on 19th floor.
  • You will be receiving the password for luggage storage upon arrival via text message or Kakao messenger app.  
  • To prevent from stealing, rubbery or accident, CCTVs are installed at certain public area including hallways & luggage storage.



Contactless Service & Operation

Contactless Service & Operation


Urbanstay operates based on contactless, front desk skipping service.

Check-in: From 4pm onwards

Check-out: By 11am


  • You will be receiving a text message or “kakaotalk” notification by 12 noon upon your arrival date, and it contains all the details that will help you check in.  
  • Highly recommended to leave the room roughly an hour before the actual check out time to avoid crowds or delay in lift or parking lot.
  • Please follow your given check in time as the guestroom password will automatically reset as it gets closer to the certain time frame.  


Room Guide

Room Guide


Light

  • Please check on the master light switch status attached on side wall near the entrance if the light control does not work. 

Heating

  • Please look out for “SIMENS” controller attached to the wall, should you wish to control floor heating or aircon service.
  • There are three buttons; Starting from the left, 1. heating sign – “the sun”, 2. Cooling sign – “the snow”, 3. Fan speed sign.
  • You may control the room temperature by turning the wheel and hot water is provided 24 hours.
  • Central heating system operation period : October to April 

WIFI

  • ID: theforrest_room number / PW: theforrest_room number
  • Please use upper and lowercase letters properly while typing ID & Password 
  • You may choose to connect WIFI from the next door if you having trouble with low connection. 

TV

  • Netflix and Youtube is available (Guest personal account)
  • When screen shows “No Input Signal”
    ① Make sure to check that your HDMI cable is well connected to TV
    ② Please reset the main router behind the TV and wait for 5 minutes until it gets re-connected.

Important Notes  

  • The entire building including guestroom & balcony is smoke-free. (For any violation, you will be responsible for penalty charge of 150,000 KRW as mandatory.)
  • Please avoid any food such as fish or meat which might cause smoke in the room
  • The smoke might trigger fire alarm or sprinkler and if any damage caused, guest will be responsible to its compensation.

Amenities


Amenities


Room & Kitchen appliances 

  • Hair Dryer
  • Kettle, Microwave
  • Washing & Drying Laundry Machine
  • Induction stove, cooking pan & pot, dishes & cups in different size, utensils (chopstick, spoon, etc)

    Hair straightener, skincare products, and condiments (salt, pepper, and etc) are not provided.

Room Amenities 

     Below amenities are provided 1 time throughout your stay.


  • Disposable in-room slippers * 2EA
  • Bath Towel * 2EA
  • Wall-mounted toiletries by Lyfe Project (shampoo, conditioner, body wash)

     Below amenities are provided based on your total room nights, and the items listed below are based on 1 night.

     (Upon check in, maximum 3 nights worth of amenities are provided but, you may request for extra amenities through our customer service.)  

  • Bottled water 500ml * 2
  • Nespresso coffee machine and capsule * 2EA
  • Face Towel * 6EA (2pcs from 2 nights onward)

Additional amenity request

You may request for an additional amenity but if the number of requests exceed the quantity limit, please refer to below amount per each item.


  • Bottled water 500ml- 1,000 won
  • Disposable in-room slippers - 2,000 won
  • Nespresso coffee capsule 1ea- 1,000 won
  • SALTRAIN Travel Kit (toothpaste 30g  + toothbrush * 2ea) - 4,000 won 

Check-out guide

Check-out Guide  


Garbage disposal  

  • Please throw away all the general garbage in the bin before checking out.
  • You may find the disposable plastic bag in the kitchen for all food waste and leave them in the sink before checking out.
  • Should you wish to dispose the garbage, please head down to basement level 4 for recycling & general garbage, and level 2 for food waste.