Greetings!

We are very grateful to welcome you and wish you a pleasant and memorable stay in Urbanstay Dongtan.

Here are some useful guidelines that will make your stay better.

14F-20F, 171, Dongtanbanseok-ro, Hwaseong-si, Gyeonggi-do, Republic of Korea

Please search for "Urbanstay Dongtan" via Naver map, T-Map, and Kakao Navi.

We are located at the same building as the “Staz Premier Hotel”.

All in-house guests can only access the room by using the residence lift with “URBANSTAY” logo attached.  

Parking

• Parking is located at the basement level 5, and it will be complimentary only if the pre-registration has been made. It is limited to maximum 1 vehicle per room.   
• You will be charged 1,000 KRW per 10 minutes without any pre-registration..
•  Please follow below link to access for pre-registration process. 
  > https://urbanstay.co.kr/parking
  
• 15 nights or more shall be considered as long-term stay, with the additional cost of 50,000 KRW per month.
  
  

Luggage storage

• Please find the luggage storage between room 1933 and the closest lift hallway on 19th floor.
• You will be receiving the password for luggage storage upon arrival via text message or Kakao messenger app.  
• CCTV is installed in the public place of building (hallway and luggage storage room, etc.) for theft prevention and security, but it is a public area, so please store it except for valuables and damaged products.

Urbanstay operates based on contactless, front desk skipping service.

Check-in: From 4pm onwards

Check-out: By 11am

• You will be receiving a text message or “kakaotalk” notification by 12 noon upon your arrival date, and it contains all the details that will help you check in.  
• Highly recommended to leave the room roughly an hour before the actual check out time to avoid crowds or delay in lift or parking lot.
• Please follow your given check in time as the guestroom password will automatically reset as it gets closer to the certain time frame.  
  
  

Lighting

• Please check on the master light switch status attached on side wall near the entrance if the light control does not work.

Air conditioning / Heating system

• Please look out for “SIMENS” controller attached to the wall, should you wish to control floor heating or aircon service.
• There are three buttons; Starting from the left, 1. heating sign – “the sun”, 2. Cooling sign – “the snow”, 3. Fan speed sign.
• You may control the room temperature by turning the wheel and hot water is provided 24 hours.
• Cooling  operation period : May to September, Heating operation period : October to March(Central control Systeam)

             Except for a specified operation period, heating and cooling operation may vary depending on the temperature

WIFI

• ID: urban_room number / PW: urban_room number
• ex. if your room number is 901 : urban_0901 / if your room number is 1801 : urban_1801
• Please use upper and lowercase letters properly while typing ID & Password 
• You may choose to connect WIFI from the next door if you having trouble with low connection.

TV

• Netflix and Youtube is available (Guest personal account)
• When screen shows “No Input Signal”
  ① Make sure to check that your HDMI cable is well connected to TV
  ② Please reset the main router behind the TV and wait for 5 minutes until it gets re-connected.

Electronics / Kitchen Appliances

• Hair Dryer
• Kettle, Microwave
• Washing & Drying Laundry Machine
• Induction stove, cooking pan & pot, dishes & cups in different size, utensils (chopstick, spoon, etc)
  
  Hair straightener, skincare products, and condiments (salt, pepper, and etc) are not provided.

Room Amenities