Greetings!

We are very grateful to welcome you and wish you a pleasant and memorable stay in Urbnstay Myeongdong.

Here are some useful guidelines that will make your stay better.

24-6, Chungmu-ro, Jung-gu, Seoul, Republic of Korea (Namsan Central Sweetview 3F-17F)

• Please search for "Urbanstay Myeongdong" via Naver map, T-Map, and Kakao Navi.
• There is a main entrance at ground level 1 with the parking entrance on the left. 
• If the main gate is closed, please press lock button + 1234.

Parking

• Unfortunately, parking is not provided. 

Luggage storage

• Luggage storage is at room A-108 on basement 1.
• You will be receiving the password for luggage storage upon arrival via text message or Kakao messenger app.  
• CCTV is installed in the public place of building (hallway and luggage storage room, etc.) for theft prevention and security, but it is a public area, so please store it except for valuables and damaged products.

Urbanstay operates based on contactless, front desk skipping service.   

Check-in: From 4pm onwards

Check-out: By 11am

• You will be receiving a text message or “kakaotalk” notification by 12 noon upon your arrival date, and it contains all the details that will help you check in. 
• Highly recommended to leave the room roughly an hour before the actual check out time to avoid crowds or delay in lift or parking lot.
• Please follow your given check in time as the guestroom password will automatically reset as it gets closer to the certain time frame. 

Light

• Please check on the master light switch status attached on side wall near the entrance if the light control does not work. 

Heating

• Please use the controller attached to the wall near entrance for heating system.
• Hot water is provided 24 hours and temperature can be adjusted by using the wall pad controller.
• Please find the remote controller next to TV for Aircon.
• Central heating system operation period : October to April 

             Except for a specified operation period, heating and cooling operation may vary depending on the temperature

WIFI

• ID: urban_room number / PW: urban_room number 
  ex. if your room number is 501 : urban_0501
• Please use upper and lowercase letters properly while typing ID & Password.
• You may choose to connect WIFI from the next door if you are having trouble with low connection. 

TV

• Netflix and Youtube is available (Guest personal account)
• If screen shows “No Input Signal”
  ① Press “setup button” top right corner on KT remote controller
  ② If you see the button turned into green, you may start watching
• If the app screen (displayed icons for Netflix, YouTube, etc.) comes out, unplug the TV outlet and plug it again.

Important Notes  

• The entire building including guestroom & balcony is smoke-free. (For any violation, you will be responsible for penalty charge of 150,000 KRW as mandatory.)
• Double sided tape usage are prohibited in the guestroom for any reason. (Please use sctoch tapes if necessary) 
• Please avoid any cooking such as fish or meat which might cause smoke in the room.
• The smoke might trigger fire alarm or sprinkler and if any damage caused, guest will be responsible to its compensation.
  

Room & Kitchen appliances 

• Hair Dryer
• Kettle, Microwave
• Washing  Machine(Drying function is not included)
• Induction stove, cooking pan & pot, dishes & cups in different size, utensils (chopstick, spoon, etc)
  
  Hair straightener, skincare products, and condiments (salt, pepper, and etc) are not provided.

Room Amenities 

Below amenities are provided 1 time throughout your stay.

• Disposable in-room slippers * 2EA
• Bath Towel * 2EA
• Wall-mounted toiletries by Lyfe Project (shampoo, conditioner, body wash)

Starting from 2022, disposable toothbrushes and toothpastes will not be provided in accordance with government regulations, and bathroom amenities have been changed to large bottles.

The following amenities are provided 1 time throughout your stay. You may request additional amenities for the extra nights through our customer center. 

*When you request it, the maximum quantity that we provide is limited up to 3 nights.
*These policies will be applied from 6/1.

• Bottled water 500ml * 2
• Coffee machine and capsule * 2EA
• Face Towel * 6 EA (2pcs from 2 nights onward)
  

Additional amenity request

You may request for an additional amenity but if the number of requests exceed the quantity limit, please refer to below amount per each item.

• Bottled water 500ml- 1,000 won
• Disposable in-room slippers - 2,000 won
• Coffee capsule 1ea- 1,000 won
• SALTRAIN Travel Kit (toothpaste 30g  + toothbrush * 2ea) - 4,000 won 

Garbage disposal  

• Please throw away all the general garbage in the bin before checking out.
• You may find the disposable plastic bag in the kitchen for all food waste and leave them in the sink before checking out.
• Should you wish to dispose the garbage, please head down to ground level 1.

Lost & found

• Please contact our customer service agents for any lost and found.
• All lost items are stored for 10 days, and it can be shipped on your request by cash on delivery. (All food items will be disposed on the day of check-out)

Early Check-In / Late Check-Out  

• Please contact our customer service agent on your arrival date for any early check in possibility. 
  We hope you understand that depending on the occupancy and cleaning schedule, early check in may not be available.
• Please contact our customer service agent at least the night before checking out and you may extend at 10,000 KRW per hour and maximum until 2pm.

Housekeeping policy

• The room rate only includes housekeeping services for checking in new guests. In the case that you extend your stay, additional housekeeping will not be provided.
•  If you reserved 4 or more nights, light housekeeping services (excluding the kitchen and bathroom) will be provided once every 3 days, and full housekeeping services will be provided once every 6 days only when requested by the guest.
• For all other housekeeping requests, you will be charged an additional fee. Please request additional housekeeping services in advance through the customer service center.
  
  

           -Housekeeping Requests: Please make your request through the customer service center by 6PM one day before the desired date.
            (if your request is received after 6PM, housekeeping will be assigned 2 days later)
         - Housekeeping Hours: You may choose between morning (10AM - 2PM) or evening (2PM - 6PM)

• Total number of guests allowed per room is 2 pax including children. Teenager without an adult is prohibited.
  For any violation, you may be asked to leave immediately, and no cancellation or refund is allowed.
  
• Please be informed that there will be a penalty charge of 30,000 KRW if you enter the room before given check in time. 
  Also, guest will be responsible for facility being faulty or lack of amenity setup in the room.
  
• The entire building including guestroom & balcony is smoke-free. For any violation, you will be responsible for penalty charge of 150,000 KRW is mandatory.
• There will be compensation required for any damage or lost in appliances, and furniture upon check out.
• Please be advised that guest will be responsible for any compensation due to discoloration, contamination or odor in a room which requires thorough cleaning service.
• Pets are not allowed in guest rooms.

• Please cancel your booking directly through the third-party website channel.
• No cancellation fee is required for any booking 2 days prior to arrival date, 5pm. (1 day prior to arrival date, 4pm for Airbnb)
• Cancellation fee is required for any cases other than the above policy such as personal schedule or simple change of mind. 

     Operating hours: 9:00 - 23:00 (Lunch time: 12:00-13:00)
     From 11:00 pm to 9:00 am, only emergency services are possible.