Please throw away all the general garbage in the bin before checking out.
You may find the disposable plastic bag in the kitchen for all food waste and leave them in the sink before checking out.
Should you wish to dispose the garbage, please head down to ground level 1.
Lost & found
Please contact our customer service agents for any lost and found.
All lost items are stored for 10 days, and it can be shipped on your request by cash on delivery. (All food items will be disposed on the day of check-out)
Early Check-In / Late Check-Out
Please contact our customer service agent on your arrival date for any early check in possibility. We hope you understand that depending on the occupancy and cleaning schedule, early check in may not be available.
Please contact our customer service agent at least the night before checking out and you may extend at 10,000 KRW per hour and maximum until 2pm.
The accommodation fee includes the initial cleaning service for all guests. There is no additional cleaning service provided for any extension stay.
Room makes up service are provided every 3rd night, but the service excludes kitchen and bathroom. If your stay is 6 nights or more, the main room make up service is provided each 6th night.
Please contact our customer service agent for any additional room make up service with additional cost.
Terms & Conditions
Terms & Conditions
Total number of guests allowed per room is 2 pax including children. Teenager without an adult is prohibited. For any violation, you may be asked to leave immediately, and no cancellation or refund is allowed.
Please be informed that there will be a penalty charge of 30,000 KRW if you enter the room before given check in time. Also, guest will be responsible for facility being faulty or lack of amenity setup in the room.
The entire building including guestroom & balcony is smoke-free. For any violation, you will be responsible for penalty charge of 150,000 KRW is mandatory.
There will be compensation required for any damage or lost in appliances, and furniture upon check out.
Please be advised that guest will be responsible for any compensation due to discoloration, contamination or odor in a room which requires thorough cleaning service.
Pets are not allowed in guest rooms.
Cancellation & Refund Policy
Please cancel your booking directly through the third-party website channel.
No cancellation fee is required for any booking 2 days prior to arrival date, 5pm. (1 day prior to arrival date, 4pm for Airbnb)
Cancellation fee is required for any cases other than the above policy such as personal schedule or simple change of mind.
Operating hour: 9:00 – 23:00 Please contact +82 2 1644 7694 or ‘urbanstay’ channel in kakaotalk for any assistance.