Urbanstay the City, Yeondong

Urbanstay Jeju Yeondong


Greetings!

We are very grateful to welcome you and wish you a pleasant and memorable stay in Urbnstay Jeju Yeondong.

Here are some useful guidelines that will make your stay better.


Location

Location


5F-19F, 5, Yeondong 6 gil, Jeju-si, Jeju-do, Republic of Korea


  • Please search for "Urbanstay Jeju Yeondong" via Naver map, T-Map, and Kakao Navi.
  • Please find a convenient store “7-Eleven” at ground level 1.
  • Please tap the access card to use the lift inside. 

Parking & Luggage Storage

Parking &
Luggage Storage


Parking

  • Please use automated parking slots at basement level 1.
  • Vehicles with 5.1m full length, 2.1m width, 1.5m height, and less than 2 tons can be parked at parking tower.
  •  Vehicles with a more than full length of 5.1m, a width of 2.1m, a full length of 1.5m, and 2 tons cannot be parked at parking tower.
    - For example (SUV/RV (including small suv, ray, kesper), electric vehicle, large vehicle (Genesis G80, Benz S-Class, BMW 6 Series, Audi A8 or higher)
    - All vehicles with unholdable side mirror
  • Please leave us with driver’s contact number if you are using rental cars.
  • Due to the nature of Island’s urban location, parking slots are extremely limited.
  • We seek for your kind understanding to use surrounding public parking lots by personal account if there are no slots available.


Luggage storage

  • Luggage storage is at room 525 at level 5.
  • You will be receiving the password for luggage storage upon arrival via text message or Kakao messenger app.  
  • CCTV is installed in the public place of building (hallway and luggage storage room, etc.) for theft prevention and security, but it is a public area, so please store it except for valuables and damaged products.

Contactless Service & Operation

Contactless Service & Operation 


Urbanstay operates based on contactless, front desk skipping service.   

Check-in: From 4pm onwards

Check-out: By 11am


  • You will be receiving a text message or “kakaotalk” notification by 12 noon upon your arrival date, and it contains all the details that will help you check in. 
  • Highly recommended to leave the room roughly an hour before the actual check out time to avoid crowds or delay in lift or parking lot.
  • Please follow your given check in time as the guestroom password will automatically reset as it gets closer to the certain time frame. 

Room Guide

Room Guide 



Light

  • Please check on the master light switch status attached on side wall near the entrance if the light control does not work.  

Heating

  • Please find the controller attached to the wall near kitchen for heating and air circulation.
  • Hot water is provided 24 hours and you may adjust the temperature by using the controller at the wall.
  • Please find the remote controller near TV or table for Aircon.

WIFI

  • ID : urban_room no. / PW : urban_room no.
    ex. If your oom number is 901 : urban_0901/ if your room number is 1801 : urban_1801
  • Please use upper and lowercase letters properly while typing ID & Password
  • You may choose to connect WIFI from the next door if you are having trouble with low connection. 

TV

  • Netflix and Youtube is available (Guest personal account)
  • If screen shows “No Input Signal”
    ① Make sure to check that your HDMI cable is well connected to TV
    ② Please reset the main router behind the TV and wait for 5 minutes until it gets re-connected

    ③ Once power is back on, make sure input status is connected to HDMI1

Important Notes  

  • The entire building including guestroom & balcony is smoke-free. (For any violation, you will be responsible for penalty charge of 150,000 KRW as mandatory.)
  • Please avoid any cooking such as fish or meat which might cause smoke in the room.
  • The smoke might trigger fire alarm or sprinkler and if any damage caused, guest will be responsible to its compensation.

Amenities

Amenities



Room & Kitchen appliances 

  • Hair Dryer
  • Kettle, Microwave
  • Washing Machine
  • Induction stove, cooking pan & pot, dishes & cups in different size, utensils (chopstick, spoon, etc)

    Hair straightener, skincare products, and condiments (salt, pepper, and etc) are not provided.

Room Amenities 

Below amenities are provided 1 time throughout your stay.


  • Disposable in-room slippers * 2EA
  • Bath Towel * 2EA
  • Wall-mounted toiletries by Lyfe Project (shampoo, conditioner, body wash)

    Starting from 2022, disposable toothbrushes and toothpastes will not be provided in accordance with government regulations, and bathroom amenities have been changed to large bottles.

The following amenities are provided 1 time throughout your stay. You may request additional amenities for the extra nights through our customer center.

*When you request it, the maximum quantity that we provide is limited up to 3 nights

*These policies will be applied from 6/1


  • Bottled water 500ml * 2
  • Coffee machine and capsule * 2EA
  • Face Towel * 6EA (2pcs from 2 nights onward)

Additional amenity request

You may request for an additional amenity but if the number of requests exceed the quantity limit, please refer to below amount per each item.


  • Bottled water 500ml- 1,000 won
  • Disposable in-room slippers - 2,000 won
  • Coffee capsule 1ea- 1,000 won
  • SALTRAIN Travel Kit (toothpaste 30g  + toothbrush * 2ea) - 4,000 won 

Check-out guide

Check-out Guide



Garbage disposal  

  • Please throw away all the general garbage in the bin before checking out.
  • You may find the disposable plastic bag in the kitchen for all food waste and leave them in the sink before checking out.
  • Should you wish to dispose the garbage, please find “Clean House” which is located in between Urbanstay & Maison GLAD hotel 70m away from the main entrance.

Lost & found

  • Please contact our customer service agents for any lost and found.
  • All lost items are stored for 10 days, and it can be shipped on your request by cash on delivery. (All food items will be disposed on the day of check-out)

Other services

Other Services



Early Check-In / Late Check-Out  

  • Please contact our customer service agent on your arrival date for any early check in possibility. 
    We hope you understand that depending on the occupancy and cleaning schedule, early check in may not be available.
  • Please contact our customer service agent at least the night before checking out and you may extend at 10,000 KRW per hour and maximum until 2pm.

Housekeeping policy

  • The room rate only includes housekeeping services for checking in new guests. In the case that you extend your stay, additional housekeeping will not be provided.
  •  If you reserved 4 or more nights, light housekeeping services (excluding the kitchen and bathroom) will be provided once every 3 days, and full housekeeping services will be provided once every 6 days only when requested by the guest.
  • For all other housekeeping requests, you will be charged an additional fee. Please request additional housekeeping services in advance through the customer service center.

           -Housekeeping Requests: Please make your request through the customer service center by 6PM one day before the desired date.
            (if your request is received after 6PM, housekeeping will be assigned 2 days later)
         - Housekeeping Hours: You may choose between morning (10AM - 2PM) or evening (2PM - 6PM)


Terms & Conditions

Terms & Conditions


  • Total number of guests allowed per room is 2 pax including children. Teenager without an adult is prohibited.
    For any violation, you may be asked to leave immediately, and no cancellation or refund is allowed.
  • Please be informed that there will be a penalty charge of 30,000 KRW if you enter the room before given check in time. 
    Also, guest will be responsible for facility being faulty or lack of amenity setup in the room. 
  • The entire building including guestroom & balcony is smoke-free. For any violation, you will be responsible for penalty charge of 150,000 KRW is mandatory.
  • There will be compensation required for any damage or lost in appliances, and furniture upon check out. 
  • Please be advised that guest will be responsible for any compensation due to discoloration, contamination or odor in a room which requires thorough cleaning service.
  • Pets are not allowed in guest rooms.

Cancellation & Refund Policy 

Cancellation &

Refund Policy 


  • Please cancel your booking directly through the third-party website channel.
  • No cancellation fee is required for any booking 2 days prior to arrival date, 5pm. (1 day prior to arrival date, 4pm for Airbnb)
  • Cancellation fee is required for any cases other than the above policy such as personal schedule or simple change of mind. 

Customer Service

Customer Service



     Operating hours: 9:00 - 23:00 (Lunch time: 12:00-13:00)
     From 11:00 pm to 9:00 am, only emergency services are possible.