Urbanstay the City, Yeondong

Urbanstay Jeju Yeondong


Greetings!

We are very grateful to welcome you and wish you a pleasant and memorable stay in Urbnstay Jeju Yeondong.

Here are some useful guidelines that will make your stay better.


Location

Location


5F-19F, 5, Yeondong 6 gil, Jeju-si, Jeju-do, Republic of Korea


  • Please search for "Urbanstay Jeju Yeondong" via Naver map, T-Map, and Kakao Navi.
  • Please find a convenient store “7-Eleven” at ground level 1.
  • Please tap the access card to use the lift inside. 

Parking & Luggage Storage

Parking &
Luggage Storage


Parking

  • Please use automated parking slots at basement level 1.
  • The usage is for any vehicles with 5.1 meters length, 2.1 meters width and 1.9 meters height or less.
  • Following list of the vehicle types are not allowed for automated parking.
    - Vehicles with 5.1m length, 2.1m width and 1.9 m height or more
    - SUV (including Kona and Ray), large vehicles (Carnival, Starex, Genesis G90, Benz S-class (including GLS), 
       BMW series (including X7) or any other types with similar configuration.
    - All vehicles with unholdable side mirror
  • Please leave us with driver’s contact number if you are using rental cars.
  • Due to the nature of Island’s urban location, parking slots are extremely limited.
  • We seek for your kind understanding to use surrounding public parking lots by personal account if there are no slots available.


Luggage storage

  • Luggage storage is at room 525 at level 5.
  • You will be receiving the password for luggage storage upon arrival via text message or Kakao messenger app.  
  • To prevent from stealing, rubbery or accident, CCTVs are installed at certain public area including hallways & luggage storage.

Contactless Service & Operation

Contactless Service & Operation 


Urbanstay operates based on contactless, front desk skipping service.   

Check-in: From 4pm onwards

Check-out: By 11am


  • You will be receiving a text message or “kakaotalk” notification by 12 noon upon your arrival date, and it contains all the details that will help you check in. 
  • Highly recommended to leave the room roughly an hour before the actual check out time to avoid crowds or delay in lift or parking lot.
  • Please follow your given check in time as the guestroom password will automatically reset as it gets closer to the certain time frame. 

Room Guide

Room Guide 



Light

  • Please check on the master light switch status attached on side wall near the entrance if the light control does not work.  

Heating

  • Please find the controller attached to the wall near kitchen for heating and air circulation.
  • Hot water is provided 24 hours and you may adjust the temperature by using the controller at the wall.
  • Please find the remote controller near TV or table for Aircon.

WIFI

  • ID : urban_room no. / PW : urban_room no.
    ex. If your oom number is 901 : urban 0901/ if your room number is 1801 : urban 1801
  • Please use upper and lowercase letters properly while typing ID & Password
  • You may choose to connect WIFI from the next door if you are having trouble with low connection. 

TV

  • Netflix and Youtube is available (Guest personal account)
  • If screen shows “No Input Signal”
    ① Make sure to check that your HDMI cable is well connected to TV
    ② Please reset the main router behind the TV and wait for 5 minutes until it gets re-connected

    ③ Once power is back on, make sure input status is connected to HDMI1

Important Notes  

  • The entire building including guestroom & balcony is smoke-free. (For any violation, you will be responsible for penalty charge of 150,000 KRW as mandatory.)
  • Please avoid any cooking such as fish or meat which might cause smoke in the room.
  • The smoke might trigger fire alarm or sprinkler and if any damage caused, guest will be responsible to its compensation.

Amenities

Amenities



Room & Kitchen appliances 

  • Hair Dryer
  • Kettle, Microwave
  • Washing Machine
  • Induction stove, cooking pan & pot, dishes & cups in different size, utensils (chopstick, spoon, etc)

    Hair straightener, skincare products, and condiments (salt, pepper, and etc) are not provided.

Room Amenities 

Below amenities are provided 1 time throughout your stay.


  • Disposable in-room slippers * 2EA
  • Bath Towel * 2EA
  • Wall-mounted toiletries by Lyfe Project (shampoo, conditioner, body wash)

Below amenities are provided based on your total room nights, and the items listed below are based on 1 night.
 (Upon check in, maximum 3 nights worth of amenities are provided but, you may request for extra amenities through our customer service.)  


  • Bottled water 500ml * 2
  • Nespresso coffee machine and capsule * 2EA
  • Face Towel * 6EA (2pcs from 2 nights onward)

Additional amenity request

You may request for an additional amenity but if the number of requests exceed the quantity limit, please refer to below amount per each item.


  • Bottled water 500ml- 1,000 won
  • Disposable in-room slippers - 2,000 won
  • Nespresso coffee capsule 1ea- 1,000 won
  • SALTRAIN Travel Kit (toothpaste 30g  + toothbrush * 2ea) - 4,000 won 

Check-out guide

Check-out Guide



Garbage disposal  

  • Please throw away all the general garbage in the bin before checking out.
  • You may find the disposable plastic bag in the kitchen for all food waste and leave them in the sink before checking out.
  • Should you wish to dispose the garbage, please find “Clean House” which is located in between Urbanstay & Maison GLAD hotel 70m away from the main entrance.

Lost & found

  • Please contact our customer service agents for any lost and found.
  • All lost items are stored for 10 days, and it can be shipped on your request by cash on delivery. (All food items will be disposed on the day of check-out)

Other services

Other Services



Early Check-In / Late Check-Out  

  • Please contact our customer service agent on your arrival date for any early check in possibility. 
    We hope you understand that depending on the occupancy and cleaning schedule, early check in may not be available.
  • Please contact our customer service agent at least the night before checking out and you may extend at 10,000 KRW per hour and maximum until 2pm.

Housekeeping policy

  • The accommodation fee includes the initial cleaning service for all guests. There is no additional cleaning service provided for any extension stay.
  • Room makes up service are provided every 3rd night, but the service excludes kitchen and bathroom. 
    If your stay is 6 nights or more, the main room make up service is provided each 6th night.  
  • Please contact our customer service agent for any additional room make up service with additional cost.

Terms & Conditions

Terms & Conditions


  • Total number of guests allowed per room is 2 pax including children. Teenager without an adult is prohibited.
    For any violation, you may be asked to leave immediately, and no cancellation or refund is allowed.
  • Please be informed that there will be a penalty charge of 30,000 KRW if you enter the room before given check in time. 
    Also, guest will be responsible for facility being faulty or lack of amenity setup in the room. 
  • The entire building including guestroom & balcony is smoke-free. For any violation, you will be responsible for penalty charge of 150,000 KRW is mandatory.
  • There will be compensation required for any damage or lost in appliances, and furniture upon check out. 
  • Please be advised that guest will be responsible for any compensation due to discoloration, contamination or odor in a room which requires thorough cleaning service.
  • Pets are not allowed in guest rooms.

Cancellation & Refund Policy 

Cancellation &

Refund Policy 


  • Please cancel your booking directly through the third-party website channel.
  • No cancellation fee is required for any booking 2 days prior to arrival date, 5pm. (1 day prior to arrival date, 4pm for Airbnb)
  • Cancellation fee is required for any cases other than the above policy such as personal schedule or simple change of mind. 

Customer Service

Customer Service



Operating hour: 9:00 – 23:00

Please contact +82 2 1644 7694 or ‘urbanstay’ channel in kakaotalk for any assistance.