Greetings!

We are very grateful to welcome you and wish you a pleasant and memorable stay in Urbanstay Incheon Songdo.

Here are some useful guidelines that will make your stay better.

101, Artcenter-daero 168 beon-gil, Yeonsu-gu, Incheon, Republic of Korea (4F -36F Songdo Landmark Purgio City)

• Please search for "Urbanstay Incheon Songdo" via Naver map, T-Map, and Kakao Navi. 
• Please go straight from Songdo Moonlight festival station exit No. 4 for about 150m, and look out for Twin Tower building across left the intersection.
• Main entrance is facing moonlight festival park & Hanla western building.
• Please check on the Tower A or B before entering the building. It is indicated with your room number.

Urbanstay operates based on contactless, front desk skipping service.

Check-in: From 4pm onwards

Check-out: By 11am

• You will be receiving a text message or “kakaotalk” notification by 12 noon upon your arrival date, and it contains all the details that will help you check in. 
• Highly recommended to leave the room roughly an hour before the actual check out time to avoid crowds or delay in lift or parking lot.
• Please follow your given check in time as the guestroom password will automatically reset as it gets closer to the certain time frame. 

Lights

• Please check on the master light switch status attached on side wall near the entrance if the light control does not work. 
• Please press “standby button” next to power plug for at least 2 seconds if the plug outlet does not work.
• Please disable fire alarm switch by pressing ON for the induction stove and laundry machine and it’s located at the above induction stove. 

Heating

• Please press heating button at the wall pad and adjust the temperature.
• You may use AC remote controller for aircon.
• Cooling  operation period : May 15th to September, Heating operation period : October to March(Central control Systeam/ Intermittent during winter season)  

             Except for a specified operation period, heating and cooling operation may vary depending on the temperature

WIFI

• ID : urban_room No. / PW : urban_room No. 
  ex. if your staying at building A, room number 123 : urban_A0123
• For below 3rooms, please set the Wi-fi ID and password as below.

  -B1001 : urban_100one

  -B2323 : urban_two323

  -B2222 : urban_222two

• Please use upper and lowercase letters properly while typing ID & Password
• You may choose to connect WIFI from the next door if you are having trouble with low connection. 

TV

• Netflix and Youtube is available (Guest personal account)
• If screen shows “No Input Signal”
  ① Make sure to check that your HDMI cable is well connected to TV
  ② Please reset the main router behind the TV and wait for 5 minutes until it gets re-connected
  ③ Once power is back on, make sure input status is connected to HDMI1
• You may use both BTW & the ham remote controller, but BTV is for channel adjustment and the ham is for Nexflix or Youtube.

Important Notes  

• The entire building including guestroom & balcony is smoke-free. (For any violation, you will be responsible for penalty charge of 150,000 KRW as mandatory.)
• Please avoid any cooking such as fish or meat which might cause smoke in the room.
• The smoke might trigger fire alarm or sprinkler and if any damage caused, guest will be responsible to its compensation.

Room & Kitchen appliances 

• Hair Dryer
• Kettle, Microwave
• Washing Machine(Drying function is not included)
• Induction stove, cooking pan & pot, dishes & cups in different size, utensils (chopstick, spoon, etc)
  
  Hair straightener, skincare products, and condiments (salt, pepper, and etc) are not provided

Room Amenities 

Below amenities are provided 1 time throughout your stay

• Disposable in-room slippers * 2EA
• Bath Towel * 2EA
• Wall-mounted toiletries by Lyfe Project (shampoo, conditioner, body wash)
  
  Starting from 2022, disposable toothbrushes and toothpastes will not be provided in accordance with government regulations, and bathroom amenities have been changed to large bottles.

The following amenities are provided 1 time throughout your stay. You may request additional amenities for the extra nights through our customer center.

*When you request it, the maximum quantity that we provide is limited up to 3 nights

*These policies will be applied from 6/1

• Bottled water 500ml * 2
• Coffee machine and capsule * 2EA 
• Face Towel * 6EA (2pcs from 2 nights onward)

Additional amenity request

You may request for an additional amenity but if the number of requests exceed the quantity limit, please refer to below amount per each item.

• Bottled water 500ml- 1,000 won
• Disposable in-room slippers - 2,000 won
• Coffee capsule 1ea- 1,000 won
• SALTRAIN Travel Kit (toothpaste 30g  + toothbrush * 2ea) - 4,000 won 

Garbage disposal  

• Please throw away all the general garbage in the bin before checking out.
• You may find the disposable plastic bag in the kitchen for all food waste and leave them in the sink before checking out.
• Should you wish to dispose the garbage, please head down to tower B level 1 or tower A/B basement level 1.

Lost & found

• Please contact our customer service agents for any lost and found.
• All lost items are stored for 10 days, and it can be shipped on your request by cash on delivery. (All food items will be disposed on the day of check-out)

Early Check-In / Late Check-Out  

• Please contact our customer service agent on your arrival date for any early check in possibility. 
  We hope you understand that depending on the occupancy and cleaning schedule, early check in may not be available.
• Please contact our customer service agent at least the night before checking out and you may extend at 10,000 KRW per hour and maximum until 2pm.

Housekeeping policy

• The room rate only includes housekeeping services for checking in new guests. In the case that you extend your stay, additional housekeeping will not be provided.
•  If you reserved 4 or more nights, light housekeeping services (excluding the kitchen and bathroom) will be provided once every 3 days, and full housekeeping services will be provided once every 6 days only when requested by the guest.
• For all other housekeeping requests, you will be charged an additional fee. Please request additional housekeeping services in advance through the customer service center.
  
  

           -Housekeeping Requests: Please make your request through the customer service center by 6PM one day before the desired date.
            (if your request is received after 6PM, housekeeping will be assigned 2 days later)
         - Housekeeping Hours: You may choose between morning (10AM - 2PM) or evening (2PM - 6PM)

• Total number of guests allowed per room is 2 pax including children. Teenager without an adult is prohibited.
  For any violation, you may be asked to leave immediately, and no cancellation or refund is allowed.  
• Please be informed that there will be a penalty charge of 30,000 KRW if you enter the room before given check in time. 
  Also, guest will be responsible for facility being faulty or lack of amenity setup in the room.
• The entire building including guestroom & balcony is smoke-free. For any violation, you will be responsible for penalty charge of 150,000 KRW is mandatory.
• There will be compensation required for any damage or lost in appliances, and furniture upon check out.
• Please be advised that guest will be responsible for any compensation due to discoloration, contamination or odor in a room which requires thorough cleaning service.
• Pets are not allowed in guest rooms.

• Please cancel your booking directly through the third-party website channel.
• No cancellation fee is required for any booking 2 days prior to arrival date, 5pm. (1 day prior to arrival date, 4pm for Airbnb)
• Cancellation fee is required for any cases other than the above policy such as personal schedule or simple change of mind. 

   

     Operating hours: 9:00 - 23:00 (Lunch time: 12:00-13:00)
     From 11:00 pm to 9:00 am, only emergency services are possible.