Hello! This is Urbanstay.
We happily welcome you to Urbanstay Incheon Songdo.

We hope you have a wonderful stay, and would like to inform you of a few things you need to know before using the accommodation.

101, Artcenter-daero 168 beon-gil, Yeonsu-gu, Incheon, Republic of Korea (4F -36F Songdo Landmark Purgio City)

• Search "Urbanstay Incheon Songdo" on Naver Map, T Map or Kakao Navigation. 
• Please go straight from Songdo Moonlight festival station exit no. 4 for about 150m and look for the Twin Tower building on the left side of the intersection.
• Main entrance is facing the Moonlight festival park/ Hanla western building.
• Please make sure to check  the tower and room number you assigned 

All Urbanstay branches are contactless and do not have a front desk.

Check-in : From 4pm

Check-out : By 11am

• Around 13PM on the day of check-in, you will receive a KakaoTalk message or text message informing you of your room number and door passcode.
• The door passcode is set automatically starting from the check-in time, and you will only be able to enter starting from the check-in time.
• Highly recommended to leave the room approximately an hour before the check out time to avoid crowds or delay in lift or parking lot.

Lighting

• If the room lights do not turn on, check the status of the switch at the entrance 
• If the outlet is not functioning, please press the standby button(상시대기) for 2 seconds.
• When you are using an induction and washing  machine, make sure to turn ON the machine which is located at the above induction stove.

Air conditioning / Heating system

• Air conditioning: You can control it using the air conditioner's remote controller
• Heating:  you may adjust the room temperature using the wall pad in the bed room. Press 난방button and adjust the temperature with up and down button.
• Hot water is provided 24 hours 

• Cooling  operation period : May to September , Heating operation period : October to March(Central control System)

             Heating and cooling operation may vary depending on local temperature

WIFI

• ID: urban_room number / PW: urban_room number
  Ex. If you are in Room 123:  urban_0123

• However, the room listed below needs to use these passwords.

• -B1001 : urban_100one

  -B2323 : urban_two323

  -B2222 : urban_222two

• The ID and PW are the same. Please check uppercase, lowercase letters and underscore.

• If the WIFI connection is unstable, you may use the WIFI that starts with the NEXT strongest signal.

TV

• Netflix and Youtube is available (Please use your personal account.)
• If you use a personal account, please make sure to log out before checking out.
• If screen shows “No Input Signal”
  ① Make sure to check that your HDMI cable is well connected to TV
  ② Please reset the main router behind the TV and wait for 5 minutes until it gets re-connected
  ③ Once power is back on, make sure input status is connected to HDMI1
• You may use both BTW & the ham remote controller, but BTV is for channel adjustment and the ham is for Nexflix or Youtube.

Electronics / Kitchen Appliances 

• Hair Dryer
• Kettle, Microwave
• Washing Machine(Drying function is included)
• Induction stove,  cooking utensils(cooking pan and pot) , cutlery sets (plate,cups, spoons, knives etc)
  
  We do not provide chargers, hair straighteners, skincare products, condiments (salt, pepper, etc.), etc.
  You can’t cook the food that generates lots of smoke (meat, fish, etc.). (The fire alarm may go off.)

Room Amenities 

The following amenities are provided 1-time at check-in regardless of the length of your stay.

• Disposable slippers * 2 pairs
• Bath Towels * 2EA
• Lyfe Project shampoo, conditioner, body wash - Large bottles are placed in the room
  
   As part of the environmental movement, we do not provide disposable toothbrushes/toothpastes. Bath amenities will be provided in a large format.

The following amenities are provided 1 time throughout your stay. You may request additional amenities for the extra nights through our customer center.

*When you request it, the maximum quantity that we provide is limited up to 3 nights

• Bottled water 500ml * 2 bottles
• Coffee machine and capsule * 2EA 
• Face Towels * 6EA (2 additional towels will be provided for stays of 2 days or longer)

Additional amenity request

If you need additional amenities after receiving all the amenities within your stay. 

You may request it more with the following charges. Please ask customer service

• Bottled water 500ml- 1,000 won
• Disposable slippers - 2,000 won
• 1 Coffee capsule- 1,000 won
• SALTRAIN Travel Kit (toothpaste 30g  + toothbrush * 2ea) - 4,000 won (6,900 won retail price)

Trash disposal   

• You may throw away regular trash in the room trash can before you leave. 
• For food waste, please seal up the food waste in the disposable vinyl bag provided in the room and put it in the kitchen.
• If you’d like to take out the trash yourself, there's a designated area where you can dispose of your trash by purchasing a pay-as-you-throw bag.
  
  - General waste/food waste: Outside of 1F of Tower B(It needs a pay-as-you-throw bag. )
  -Recyclables : B1 of Tower A/B

Lost & found

• If you have lost any items, please contact the customer service as soon as possible
• Lost items will be stored for up to 2 weeks before they are discarded. However, food ingredients, food, beverages and all items that are stored in the refrigerator will be discarded immediately upon discovery regardless of whether they were opened.
• We will ship your lost item to you COD.

Early Check-In / Late Check-Out  

• Early check-in and late checkout cannot be requested in advance. Please ask customer service on the day of your request. Unless there’s no other reservation, the latest check-out time you may stay is until 2 PM.

  **Late check out: 10,000 KRW per hour / Please contact us by 10 a.m

• Early check-in and late checkout may not be available depending on the room reservations and preparation status.

Room cleaning

• The room rate only includes room cleaning services for checking in new guests. If you'd like to extend your stay, additional room cleaning will not be included for your extended stay.
• If you reserved 4 or more nights, Full room cleaning services will be provided once every 3 days. Please apply through the customer center at least one day before the cleaning service by 6:00PM.
  *Room cleaning Time: You may choose between the morning (10AM - 2PM) or evening (2PM - 6PM) ,If you request it after 6PM, room cleaning will be assigned 2 days later.
• Reservations for less than 4 nights or exceed the free cleaning service you will be charged an additional fee.

[Cleaning instructions]

• To check the condition of the room, we take a picture of the room after cleaning.
• Please keep your valuables(cash,credit card, Jewelry etc) in the closet, The areas where valuables or belongings are placed will not be cleaned to prevent accidents.
• After applying the room cleaning service, same day cancellation or changing the cleaning schedule is not possible  and the cancellation will result in a deduction from the number of free cleaning services. If you need to change the cleaning schedule, please contact us at least one day before 6:00 PM.
• If you do not follow these instructions, Urbanstay/Le Collective is not responsible for any problems caused by guest's negligence and carelessness.

• The number of guests should not exceed the  maximum occupancy of each room.(Children also count as guests; however, infants under 36 months are not included in the count)
• Guests under the age of 18 must be accompanied by a legal representative. (ex)An adult who has the right to parental authority.
• Pets (any type) are not allowed within the property.
• We are not responsible for accidents caused by carelessness in the room, and compensation fees may be charged if the furniture/Items are damaged or lost due to customer negligence. (You have to compensate it with the original price)
• If special cleaning is needed due to excessive discoloration, contamination, or odors, you will be responsible for the charges.
• All spaces in the building are non-smoking, including inside the rooms. You will be charged 150,000 won in compensation for damages upon violating these rules, and you will be required to leave the room immediately.
• If you arbitrarily check in before check-in time, you will be charged  30,000 won as a penalty
• Behaviors that cause discomfort to other guests (such as violence or loud noises) are prohibited and may force them to leave the room.
• Location and design of the furniture ,view may differ from the picture.

• If you cancel your reservation, you must cancel directly on the website/app that you made the reservation on. You cannot cancel your reservation through Urbanstay's customer service center.
• Cancellation policies apply differently by websites. Please check the detailed regulations through the website that you reserved.
• All cancellations that occur after the above cancellation period due to a simple change of heart or personal circumstances will be subject to a cancellation fee.

  Operating hours: 9:00 - 23:00 (Emergency hotline is  available 24/7)