Greetings!

We are very grateful to welcome you and wish you a pleasant and memorable stay in Urbanstay Sokcho Ocean.

Here are some useful guidelines that will make your stay better.

195, Haeoreum-ro, Sokcho-si, Gangwon-do, Republic of Korea (5F-20F Hanrarisen Oceanpark #C)

• Please search for "Urbanstay Sokcho Ocean" via Naver map, T-Map, and Kakao Navi.
• Please find Sokcho bus terminal and the intersection in front of it. 
  Walk towards to seaside from the intersection for about 150m and the main entrance will be at the right. 

Urbanstay operates based on contactless, front desk skipping service.

Check-in: From 4pm onwards

Check-out: By 11am

• You will be receiving a text message or “kakaotalk” notification by 12 noon upon your arrival date, and it contains all the details that will help you check in. 
• Highly recommended to leave the room roughly an hour before the actual check out time to avoid crowds or delay in lift or parking lot.
• Please follow your given check in time as the guestroom password will automatically reset as it gets closer to the certain time frame. 

Light 

• Please DO NOT PULL OUT THE CARD attached to the wall at the entrance for lighting.
• Please find the master light switch at the entrance or next to the bed if you are unable to control the room lights.  

Heating

• You may use the heating controller attached to wall near the entrance or next to the bed.
• Hot water does not require any controlling and it is provided 24 hours.
• Please press ON button for heating or aircon controlling.
  - Heating: Centralized heating ONLY, HEAT>ON>adjust the temperature
  - Cooling: Controlled individually, COOL>ON>adjust the temperature
• Wall pad may not work if the code is disconnected from the boiler room or card at the main entrance is out.

WIFI

• ID: urban_room number / PW: urban_room number
  ex. If room number is 501 :  urban_0501
• Please use upper and lowercase letters properly while typing ID & Password.
• You may choose to connect WIFI from the next door if you are having trouble with low connection. 

• Netflix and Youtube is available (Guest personal account)
• If screen shows “No Input Signal”
  ① Make sure to check that your HDMI cable is well connected to TV
  ② Please reset the main router behind the TV and wait for 5 minutes until it gets re-connected
  ③ Once power is back on, make sure input status is connected to HDMI1
  
• Please use Olleh KT controller to ON/OFF TV and setup box.
  - Channel adjustment l Olleh KT
  - Volume control l Olleh KT, the ham
  - Netflix/Youtube l the ham

Important Notes  

• The entire building including guestroom & balcony is smoke-free. (For any violation, you will be responsible for penalty charge of 150,000 KRW as mandatory.)
• Please avoid any cooking such as fish or meat which might cause smoke in the room.
• The smoke might trigger fire alarm or sprinkler and if any damage caused, guest will be responsible to its compensation.

Room & Kitchen appliances 

• Hair Dryer
• Kettle, Microwave
• Washing & Drying Laundry Machine
• Induction stove, cooking pan & pot, dishes & cups in different size, utensils (chopstick, spoon, etc)
  
  Hair straightener, skincare products, and condiments (salt, pepper, and etc) are not provided.

Room Amenities 

Below amenities are provided 1 time throughout your stay.

• Disposable in-room slippers * 2EA
• Bath Towel * 2EA
• Wall-mounted toiletries by Lyfe Project (shampoo, conditioner, body wash)

 Below amenities are provided based on your total room nights, and the items listed below are based on 1 night.
(Upon check in, maximum 3 nights worth of amenities are provided but, you may request for extra amenities through our customer service.)

• Bottled water 500ml * 2 
• Nespresso coffee machine and capsule * 2EA
• Face Towel * 6EA (2pcs from 2 nights onward)

Additional amenity request

You may request for an additional amenity but if the number of requests exceed the quantity limit, please refer to below amount per each item.

• Bottled water 500ml- 1,000 won
• Disposable in-room slippers - 2,000 won
• Nespresso coffee capsule 1ea- 1,000 won
• SALTRAIN Travel Kit (toothpaste 30g  + toothbrush * 2ea) - 4,000 won 

Garbage disposal  

• Please throw away all the general garbage in the bin before checking out.
• You may find the disposable plastic bag in the kitchen for all food waste and leave them in the sink before checking out.
• Should you wish to dispose the garbage, please head down main entrance right for disposal.  

Lost & found

• Please contact our customer service agents for any lost and found.
• All lost items are stored for 10 days, and it can be shipped on your request by cash on delivery. (All food items will be disposed on the day of check-out)

Early Check-In / Late Check-Out  

• Please contact our customer service agent on your arrival date for any early check in possibility. 
  We hope you understand that depending on the occupancy and cleaning schedule, early check in may not be available.
• Please contact our customer service agent at least the night before check out and you may extend at 10,000 KRW per hour and maximum until 2pm.

Housekeeping policy

• The accommodation fee includes the initial cleaning service for all guests. There is no additional cleaning service provided for any extension stay.
• Room makes up service are provided every 3rd night, but the service excludes kitchen and bathroom. 
  If your stay is 6 nights or more, the main room make up service is provided each 6th night.  
• Please contact our customer service agent for any additional room make up service with additional cost.

• Capacity per room may differ by the types of rooms and any guests under age 19 must accompany with at least one adult. 
  (Infants over 25 months are counted as a guest)

• For any violation, you may be asked to leave immediately, and no cancellation or refund is allowed.

• Please be informed that there will be a penalty charge of 30,000 KRW if you enter the room before given check in time. 
  Also, guest will be responsible for facility being faulty or lack of amenity setup in the room. 

• The entire building including guestroom & balcony is smoke-free. For any violation, you will be responsible for penalty charge of 150,000 KRW is mandatory.

• There will be compensation required for any damage or lost in appliances, and furniture upon check out.

• Please be advised that guest will be responsible for any compensation due to discoloration, contamination or odor in a room which requires thorough cleaning service. 

• Pets are not allowed in guest rooms.

• Please cancel your booking directly through the third-party website channel.
• No cancellation fee is required for any booking 2 days prior to arrival date, 5pm. (1 day prior to arrival date, 4pm for Airbnb)
• Cancellation fee is required for any cases other than the above policy such as personal schedule or simple change of mind. 

Operating hours: 9:00 to 23:00 (Business hour)

For all the inquiries and requests, please contact the Customer Center (1644-7694) or Kakao Talk 'Urban Stay' channel.

For outside of operating hours, we can handle an emergency call, only.