Urbanstay The Castle at Ungcheon

Urbanstay Yeosu Ungcheon

Hello! This is Urbanstay
We happily welcome you to Urbanstay Yeosu Ungcheon.

We hope you have a wonderful stay, and would like to inform you of a few things you need to know before using the accommodation.



Castle The Art 1F - 7F, 1868-5 beonji, Ungcheon-dong, 66, Ungcheonnam 1-ro, Yeosu-si, Jeollanam-do


  • Search "Urbanstay Yeosu Ungcheon" on Naver Map, T Map or Kakao Navigation.
  • The front gate (Entrance A) connects to Floor G in Block A, while the rear gate (Entrance B) connects to the 1st floor in Block B.
  • Floor G in Block A is closest to B2 and it  is linked to the underground parking lot on B2 using stairs.

Parking & Luggage Storage

Contactless Service & Operation



  • Complimentary Parking is available  on B1~B2(Maximum 1 vehicle per room for fee) without a parking registration
  • Floor B3 can only use the elevator in Block A, so please park on B1 or B2 if possible.
  • The entrance to the parking lot is at the rear gate of the building (toward Yi Sun-Sin Park).
  • Vehicles with a height of 2.3 meters or less are allowed to park.
  • Electric vehicle charger: There are 10 slow chargers installed in parking lot A on B3F.  

* Elevators and parking lots are crowded around the check-out time, so it’s recommended that you check out approximately  30 minutes earlier than the check out time

Luggage Storage 

Luggage Storage

  • Luggage storage room : Inside the mail room on Floor G in Entrance A(You can see it when you enter through the front gate)
  • You will receive the luggage storage password through a text message or the Kakao Messenger app on the day of your check-in
  • Operation time:  09:00 ~ 23:00(Available up to 18:00 on the day of check-out, CCTV is installed)
  • Please use the luggage tag at the storage room. If you do not have a luggage tag or If you exceed the initial storage date by 30 days, the disposal procedure will be carried out in accordance with the lost and found policy.
  • Please store your luggage or belongings except for valuables, food and fragile items

Check-in Guide

All Urbanstay branches are contactless and do not have a front desk.

Check-in : From 4PM

Checkout : By 11AM

  • Around 13PM on the day of check-in, you will receive a KakaoTalk message or text message informing you of your room number and door passcode.
  • The door passcode is set automatically starting from the check-in time, and you will only be able to enter starting from the check-in time.
  • Highly recommended to leave the room approximately an hour before the check out time to avoid crowds or delay in lift or parking lot.

Room Guide

Room Guide


  • If the room lights do not turn on, check the status of the switch at the entrance.

Air conditioning / Heating system

  • Air conditioning :  You can control it using the air conditioner's remote controller
  • Heating : You can  control the room temperature by adjusting  the dials
  • Hot water is provided 24 hours. If you are unable to use hot water after running the faucet for 5 minutes, please contact customer service.
  • -Cooling operation period : April to October (suspended during the winter season).

             Heating and cooling operations may vary depending on local temperature.


  • ID: urban_room number / PW: urban_room number
    Ex. If you are in Room 123: urban_0123
  • The ID and PW are the same. Please check uppercase, lowercase letters and underscore.
  • If the WIFI connection is unstable, you may use the WIFI that starts with the NEXT strongest signa
  • Netflix and Youtube are available (Please use your personal account.)
  • If you use a personal account, please make sure to log out before checking out.
  • If you see "No input signal" on the TV screen :

           ① Please check if the HDMI cable is connected properly to the selected input socket.

           ② Turn off the power to the set-top box behind the TV, turn it back on, and wait 5 minutes to connect.




Electronics/Kitchen Appliances


  • Hair dryer
  • Electric Kettle, Microwave
  • Washing machine (Drying function is included) 
  • Induction stove,  cooking utensils(cooking pan and pot) , cutlery sets (plate,cups, spoons, knives etc)

    We do not provide chargers, hair straighteners, skincare products, condiments (salt, pepper, etc.), etc.
    You can’t cook the food that generates lots of smoke (meat, fish, etc.). (The fire alarm may go off.)

Room Amenities 

The following amenities are provided 1-time at check-in regardless of the length of your stay.

  • Disposable slippers * 2 pairs
  • Bath Towels * 2EA
  • Lyfe Project shampoo, conditioner, body wash - Large bottles are placed in the room

As part of the environmental movement, we do not provide disposable toothbrushes/toothpastes. Bath amenities will be provided in a large format.

The following amenities are provided 1 time throughout your stay. You may request additional amenities for the extra nights through our customer center.
*When you request it, the maximum quantity that we provide is limited up to 3 nights.

  • Bottled water 500ml * 2 bottles 
  • Coffee machine and capsule * 2EA 
  • Face towels * 6EA (2 additional towels will be provided for stays of 2 days or longer)

Additional amenity request

If you need extra amenities after receiving all the amenities within your stay or need a blanket in addition to the bed in the room.
You may request it more with the following charges. Please ask the customer service.

  • Bottled water 500ml- 1,000 won
  • Disposable slippers - 2,000 won
  • 1 Coffee capsule - 1,000 won
  • SALTRAIN Travel Kit (toothpaste 30g  + toothbrush * 2ea) - 4,000 won (6,900 won retail price)
  • Super single size blanket 1ea- KRW 10,000 / per night (*Blanket only/Limited quantity)

Check-out guide

Check-out Guide

Trash disposal  

  • You may throw away the general waste in the room's  trash can before you leave. 
  • For food waste, please seal up the food waste in the disposable vinyl bag provided in the room and put it in the kitchen.
  • If you’d like to take out the trash yourself, there's a designated area where you can dispose of your trash by purchasing a pay-as-you-throw bag.

             - General waste/food waste/Recyclables:  It’s located to the right of the entrance of the parking lot on the first floor.

  • However, You need to purchase  a pay-as-you-throw bag at the nearby convenience store

Lost & Found

  • If you have lost any items, please contact the customer service center as soon as possible.
  • Lost items will be stored for up to 2 weeks before they are discarded. However, food ingredients, food, beverages and all items that are stored in the refrigerator will be discarded immediately upon discovery regardless of whether they were opened.
  • We will ship your lost item to you COD.

Other Services

Other Services  


Early Check-In / Late CheckOut  

  • Early check-in and late checkout cannot be requested in advance. Please ask customer service on the day of your request. Unless there’s no other reservation, the latest check-out time you may stay is until 2 PM.
    **Late check out: 10,000 KRW per hour / Please contact us by 10 a.m
  • Early check-in and late checkout may not be available depending on the room reservations and preparation status.

Room cleaning 

  • The room rate only includes room cleaning services for checking in new guests. If you'd like to extend your stay, additional room cleaning will not be included for your extended stay.
  • If you reserved 4 or more nights, Full room cleaning services will be provided once every 3 days. Please apply through the customer center at least one day before the cleaning service by 6:00PM.
    *Room cleaning Time: You may choose between the morning (10AM - 2PM) or evening (2PM - 6PM) ,If you request it after 6PM, room cleaning will be assigned 2 days later.
  • Reservations for less than 4 nights or exceed the free cleaning service you will be charged an additional fee.

[Cleaning instructions]

  • To check the condition of the room, we take a picture of the room after cleaning.
  • Please keep your valuables(cash,credit card, Jewelry etc) in the closet, The areas where valuables or belongings are placed will not be cleaned to prevent accidents.
  • After applying the housekeeping service, canceling or changing the cleaning schedule is not possible on the same day, and the cancellation will result in a deduction from the number of free cleaning services. If you need to change the cleaning schedule, please contact us at least one day before 6:00 PM.
  • If you do not follow these instructions, Urbanstay/Le Collective is not responsible for any problems caused by guest's negligence and carelessness.


  • Enjoy 50% off of SOCAR service for all in-house guests. 
  • Please enter “어반스테이할인쿠폰” under “My coupon” menu to receive 50% discount coupon.
  • Discount coupons are only applicable for Urbanstay SOCAR parking zone during the stay.