Urbanstay Busan Yeonsan


Busan Yeonsan 

Hello! This is Urbanstay.

We happily welcome you to Urbanstay Busan Yeonsan.

We hope you have a wonderful stay, and would like to inform you of a few things you need to know before using the accommodation.



3F-22F ,1116-8, Jungang-daero, Yeonjae-gu, Busan


  • Search "Urbanstay Busan Yeonsan" on Naver Map, T Map or Kakao Navigation. 
  • Go straight from Yeonsan Station Exit 16, make a right turn into the first ALLFORYOU alley, and the building will be located on the right.

Parking & Luggage Storage

Parking &
Luggage Storage 


  • Applying guest discount rates, You can use an automated parking tower. Please visit the parking management office  and show your check-in message to the parking staff. (Credit Card payment ONLY).

    Upon entry, please proceed with your vehicle registration and make a prepayment to the parking management office (Unregistered vehicles will be considered as visitor vehicles and will incur an additional fee)

    The parking management office operates from 9:00 AM to 11:00 PM. (Vehicle registration is not available outside of these operating hours.)

  • Guest discount rates:

    • One-day parking (24 hours): 10,000 KRW

    • Monthly parking (5 nights or more): 44,000 KRW

  • Visitor vehicle rates:

    • Hourly rate: 3,000 KRW

    • Monthly parking rates apply for stays of 5 nights or more until the check-out date (up to 30 nights). (For example, if you're staying for 7 nights, monthly parking for 7 nights is available.)

  • Discount rates apply for up to 1 vehicle per room. (Additional vehicles will be considered as visitor vehicles and charged visitor’s rate). 

    Additional time exceeding 24 hours will be charged an additional fee at the visitor  vehicle rate. 

    Vehicles with a length of up to 5.2m, width of up to 2.1m, height of up to 1.5m (sedan) or 1.8m (SUV), and a weight of up to 2 tons are allowed for parking.

    Electric or hybrid vehicles are not available due to weight restrictions and safety concerns

    * Parking is not allowed when the parking lot is full, and please use the nearby parking lot at your own expense.       

    *If you prepay your parking fee, your parking space will be secured, allowing you to  freely pull in and out of your vehicle during your stay.
    * Elevators and parking lots are crowded around the check-out time, so it’s recommended that you check out approximately  30 minutes earlier than the check out time

Luggage Storage

  • Luggage storage room : B1 (It’s on your left after getting off the elevator)
  • You will be receiving the password for luggage storage upon arrival via text message or Kakao messenger app.
  • Operation time:  09:00 ~ 23:00(Available up to 18:00 on the day of check-out, CCTV is installed.
  • Please use the luggage tag at the storage room. If you do not have a luggage tag or If you exceed the initial storage date by 30 days, the disposal procedure will be carried out in accordance with the lost and found policy.
  • Please store your luggage or belongings except for valuables, food and fragile items

Contactless Service & Operation

Check-in Guide

All Urbanstay branches are contactless and do not have a front desk.

Check-in : From 4PM

Checkout : By 11AM

  • Around 12PM on the day of check-in, you will receive a KakaoTalk message or text message informing you of your room number and door passcode.
  • The door passcode is set automatically starting from the check-in time, and you will only be able to enter starting from the check-in time.
  • Highly recommended to leave the room approximately an hour before the check out time to avoid crowds or delay in lift or parking lot.

Room Guide

Room Guide


  • If the room lights do not turn on, check the status of the switch at the entrance.

Air conditioning / Heating system

  • Air conditioning: You can be used with the controller  attached to the living room’s wall (Underneath the wallpad) 
  • Heating: Press the heating button until the indoor button appears, then turn the dial to adjust the temperature.
  • If you want to use the hot water, press hot water(온수)button and turn the dial to adjust the temperature.


  • ID: urban_room number / PW: urban_room number
    Ex. If you are in Room 123: urban_0123
  • The ID and PW are the same. Please check uppercase, lowercase letters and underscore.
  • If the WIFI connection is unstable, you may use the WIFI that starts with NEXT with the strongest signal without a password.
  • Netflix and Youtube are available (Please use your personal account.)
  • If you use a personal account, please make sure to log out before checking out.
  • If you see "No input signal" on the TV screen :

           ① Please check if the HDMI cable is connected properly to the selected input socket.

           ② Turn off the power to the set-top box behind the TV, turn it back on, and wait 5 minutes to connect.

           ③ Then, please check if the external input status of the TV is connected to "HDMI 2".

  • You may use the BTV and the ham remote control. Use BTV to change the channel, and use the ham to watch Netflix or YouTube.



Electronics/Kitchen Appliances

  • Hair dryer
  • Electric kettle, microwave 
  • Laundry machine (Drying function is not included), Drying rack
  • Induction stove, cooking utensils(cooking pan and pot) , plate and flatware sets (cups, spoons, knives etc)

    We do not provide chargers, hair straighteners, skincare products, condiments (salt, pepper, etc.), etc. 
    You can’t cook the food that generates lots of smoke (meat, fish, etc.). (The fire alarm may go off.)

Room Amenities

The following amenities are provided 1-time at check-in regardless of the length of your stay.

  • Disposable slippers * 2 pairs
  • Bath Towel * 2EA
  • Lyfe Project shampoo, conditioner, body wash - Large bottles are placed in the room

     As part of the environmental movement, we do not provide disposable toothbrushes/toothpastes. Bath amenities will be provided in a large format.

The following amenities are provided 1 time throughout your stay. You may request additional amenities for the extra nights through our customer center.

*When you request it, the maximum quantity that we provide is limited up to 3 nights

  • Bottled water 500ml * 2 bottles
  • Coffee machine and coffee capsules * 2EA
  • Face towels * 6 (2 additional towels will be provided for stays of 2 days or longer)

Additional amenity request

If you need additional amenities after receiving all the amenities within your stay. You may request it more with the following charges. Please ask customer service. 

  • Bottled water 500m - 1,000 won
  • Disposable slippers - 2,000 won
  • 1 Coffee capsule - 1,000 won
  • SALTRAIN travel kit (30g toothpaste + 2 toothbrushes) - 4,000 won (6,900 won retail price)

Check-out guide

Check-out Guide

Trash disposal  

  • You may throw away regular trash in the room trash can before you leave. 
  • For food waste, please seal up the food waste in the disposable vinyl bag provided in the room and put it in the kitchen.
  • If you’d like to take out the trash yourself, there's a designated area where you can dispose of your trash by purchasing a pay-as-you-throw bag. It’s on the 1st floor, right side of an accessible parking lot.
  • However, you need to purchase  a pay-as-you-throw bag at the nearby convenience store

Lost & Found

  • If you have lost any items, please contact the customer service center as soon as possible.
  • Lost items will be stored for up to 2 weeks before they are discarded. However, food ingredients, food, beverages and all items that are stored in the refrigerator will be discarded immediately upon discovery regardless of whether they were opened.
  • We will ship your lost item to you COD.

Other Services

Other Services  


Early Check-In / Late Checkout  

  • Early check-in and late checkout cannot be requested in advance. Please ask customer service on the day of your request. Unless there’s no other reservation, the latest check-out time you may stay is until 2 PM.
    **Late check out: 10,000 KRW per hour / Please contact us by 10 a.m

  • Early check-in and late checkout may not be available depending on the room reservations and preparation status.

Room cleaning

  • The room rate only includes room cleaning services for checking in new guests. If you'd like to extend your stay, additional room cleaning will not be included for your extended stay.
  • If you reserved 4 or more nights, Full room cleaning services will be provided once every 3 days. Please apply through the customer center at least one day before the cleaning service by 6:00PM.
    *Room cleaning Time: You may choose between the morning (10AM - 2PM) or evening (2PM - 6PM) ,If you request it after 6PM, room cleaning will be assigned 2 days later.
  • Reservations for less than 4 nights or exceed the free cleaning service you will be charged an additional fee.

[Cleaning instructions]

  • To check the condition of the room, we take a picture of the room after cleaning.
  • Please keep your valuables(cash,credit card, Jewelry etc) in the closet, The areas where valuables or belongings are placed will not be cleaned to prevent accidents.
  • After applying the room cleaning service, same day cancellation or changing the cleaning schedule is not possible  and the cancellation will result in a deduction from the number of free cleaning services. If you need to change the cleaning schedule, please contact us at least one day before 6:00 PM.
  • If you do not follow these instructions, Urbanstay/Le Collective is not responsible for any problems caused by guest's negligence and carelessness.

Terms & Conditions

Terms of Use

  • The number of guests should not exceed the  maximum occupant of each room.(Children also count as guests; however, infants under 36 months are not included in the count)
  • Guests under the age of 18 must be accompanied by a legal representative. (ex)An adult who has the right to parental authority.
  • Pets (any type) are not allowed within the property.
  • We are not responsible for accidents caused by carelessness in the room, and compensation fees may be charged if the furniture/Items are damaged or lost due to customer negligence. (You have to compensate it with the original price)
  • If special cleaning is needed due to excessive discoloration, contamination, or odors, you will be responsible for the charges.
  • All spaces in the building are non-smoking, including inside the rooms. You will be charged 150,000 won in compensation for damages upon violating these rules, and you will be required to leave the room immediately.
  • If you arbitrarily check in before check-in time, you will be charged  30,000 won as a penalty
  • Behaviors that cause discomfort to other guests (such as violence or loud noises) are prohibited and may force them to leave the room.
  • Location and design of the furniture ,view may differ from the picture.

Cancellation & Refund Policy 

Cancellation & 
Refund Policy    


  • If you cancel your reservation, you must cancel directly on the website/app that you made the reservation on. You cannot cancel your reservation through Urbanstay's customer service center.
  • Cancellation policies apply differently by websites. Please check the detailed regulations through the website that you reserved.
  • All cancellations that occur after the above cancellation period due to a simple change of heart or personal circumstances will be subject to a cancellation fee.

Customer Service

Customer Service

Operating hours: 9:00 - 23:00 (Emergency hotline is  available 24/7)