STAZ hotel Ulsan

STAZ Hotel Ulsan  


Hello! This is STAZ Hotel Ulsan.

We happily welcome you to STAZ hotel Ulsan

We hope you have a wonderful stay, and would like to inform you of a few things you need to know before using the accommodation.



65 Namjung-ro, Nam-gu, Ulsan (Land Lot Address: 224-17 Samsan-dong)

  • Search "STAZ Hotel Ulsan" on Naver Map, T Map or Kakao Navigation. 
  • It's located diagonally across the street from ETLAND Power Center Ulsan Samsan Branch at the 4-way intersection.

Parking & Luggage Storage

Parking &
Luggage Storage 


  • You may only park through "Kakao Valet." Please come to the building's valet booth on Floor B1 for guidance.
  • When parking at night or early morning hours (10:00 pm - 7:00 am) You may come to the valet office on Floor B2

               - Vehicles with a height over 2.1m  are not allowed for parking

Parking Payment 

  • Guest fee: KRW 5,500/day  60,000/month
  • Please use the kiosk on the 1st floor. After you finish the payment  please go to B1, where our valet parking staff will assist you with  the vehicle pickup process 

* Elevators and parking lots are crowded around the check-out time, so it’s recommended that you check out approximately  30 minutes earlier than the check out time

Luggage Storage

  • Luggage storage room :  The 1st floor(behind the lobby information desk )
  • You will receive the luggage storage password through a text message or the Kakao Messenger app on the day of your check-in
  • Operation time:  09:00 ~ 23:00(Available up to 18:00 on the day of check-out, CCTV is installed)
  • Please use the luggage tag at the storage room. If you do not have a luggage tag or If you exceed the initial storage date by 30 days, the disposal procedure will be carried out in accordance with the lost and found policy.
  • Please store your luggage or belongings except for valuables, food and fragile items


Restaurant - B&B PUB & RESTAURANT

  • Location: 2nd Floor
  • Breakfast Hours: 7:00 am - 11:30 am (Last order: 11:00 am)
  • Menu: Choose 1 from Korean/Western a la carte menus
  • Price: 15,000 won (VAT included, same price for adults and children)



  • Location: 3rd Floor
  • Operating Hours: 24 hours
  • Free during your stay. (Clothing and towels are not provided.)

Convenience Store (Emart 24)

  • Location: 1st Floor 
  • Operating Hours: 24 hours (Employee on duty from 8:00 am - 10:00 pm / Contactless payments only from 10:00 pm - 8:00 am)

Business Center

  • Location: 1st Floor
  • Operating Hours: 24 hours 
  • Free during your stay.


Contactless Service & Operation

Check-in Guide

All Urbanstay branches are contactless and do not have a front desk.

Check-in : From 4PM

Checkout : By 11AM

  • Around 12PM on the day of check-in, you will receive a KakaoTalk message or text message informing you of your room number and door passcode.
  • The door passcode is set automatically starting from the check-in time, and you will only be able to enter starting from the check-in time.

Room Guide

Room Guide


  • IIf the lights in the room do not turn on, please check the master switch at the room entrance.

Air conditioning / Heating systeam

  • Air conditioning : You may adjust the room temperature using the remote control attached to the wall of the living room (bottom of the wall pad).
  • Heating : You may adjust the heater temperature by turning the wall pad’s dial

            - Cooling Operation Period: May to October in Summer
            - Heating operation Period: November to March (central controlled district heating-temperature controlable in the room)

              Except for a specified operation period, heating and cooling operation may vary depending on the temperature


  • ID: STAZ HOTE_room number / PW is unrequred (free wifi)
    Ex. If you are in Room 123:  
    STAZ HOTEL_123
  • Please check uppercase, lowercase letters and underscore.
  • If the WIFI connection is unstable, you may use the WIFI that starts with NEXT with the strongest signal without a password.
  • Samsung TV 43 inch
  • Netflix and Youtube are available (Please use your personal account.)
  • If you use a personal account, please make sure to log out before checking out.



Electronics/Kitchen Appliances

  • Hair dryer 
  • Electric kettle

        We do not provide chargers, hair straighteners, skincare products, condiments (salt, pepper, etc.), etc.


The following amenities are provided 1-time at check-in regardless of the length of your stay.

  • Disposable slippers * 2 pairs
  • Bath towels * 2EA
  • Lyfe Project shampoo, conditioner, body wash - Large bottles are placed in the room

As part of the environmental movement, we do not provide disposable toothbrushes/toothpastes. Bath amenities will be provided in a large format.

The following amenities are provided 1 time throughout your stay. You may request additional amenities for the extra nights through our customer center. 

*When you request it, the maximum quantity that we provide is limited up to 3 nights.

  • Bottled water 500ml * 2 bottles
  • Brew bag coffee* 2EA
  • Face towels * 6EA (2 additional towels will be provided for stays of 2 days or longer)

Additional amenity request

If you need additional amenities after receiving all the amenities within your stay.  You may request it more with the following charges. Please ask customer service

  • Bottled water 500ml- 1,000 won
  • Disposable slippers - 2,000 won
  • SALTRAIN travel kit (30g toothpaste + 2 toothbrushes) - 4,000 won (6,900 won retail price)

Check-out guide

Check-out Guide

Trash disposal  

  • You may throw away the general waste in the room's  trash can before you leave. 

Lost Items

  • If you have lost any items, please contact the customer service center as soon as possible.
  • Lost items will be stored for up to 2 weeks before they are discarded. However, food ingredients, food, beverages and all items that are stored in the refrigerator will be discarded immediately upon discovery regardless of whether they were opened.
  • We will ship your lost item to you COD.

Other Services

Other Services  


Early Check-In / Late Check-out  

  • Early check-in and late checkout cannot be requested in advance. Please ask customer service on the day of your request. Unless there’s no other reservation, the latest check-out time you may stay is until 2 PM.
    **Late check out: 10,000 KRW per hour / Please contact us by 10 a.m
  • Early check-in and late checkout may not be available depending on the room reservations and preparation status.

Room cleaning

  • The room rate only includes room cleaning services for checking in new guests. If you'd like to extend your stay, additional room cleaning will not be included for your extended stay.
  • If you would like to request room cleaning services , Please apply through the customer center at least one day before the cleaning service by 6:00PM.
    *Room cleaning Time: You may choose between the morning (10AM - 2PM) or evening (2PM - 6PM) ,If you request it after 6PM, room cleaning will be assigned 2 days later.

[Cleaning instructions]

  • To check the condition of the room, we take a picture of the room after cleaning.
  • Please keep your valuables(cash,credit card, Jewelry etc) in the closet, The areas where valuables or belongings are placed will not be cleaned to prevent accidents.
  • After applying the housekeeping service, canceling or changing the cleaning schedule is not possible on the same day, and the cancellation will result in a deduction from the number of free cleaning services. If you need to change the cleaning schedule, please contact us at least one day before 6:00 PM.
  • If you do not follow these instructions, Urbanstay/Le Collective/ STAZ Ulsan is not responsible for any problems caused by guest's negligence and carelessness.

Terms & Conditions

Terms & Conditions

  • The number of guests should not exceed the  maximum occupancy of each room.(Children also count as guests; however, infants under 36 months are not included in the count)
  • Guests under the age of 18 must be accompanied by a legal representative. (ex)An adult who has the right to parental authority.
  • Pets (any type) are not allowed within the property.
  • We are not responsible for accidents caused by carelessness in the room, and compensation fees may be charged if the furniture/Items are damaged or lost due to customer negligence. (You have to compensate it with the original price)
  • If special cleaning is needed due to excessive discoloration, contamination, or odors, you will be responsible for the charges.
  • All spaces in the building are non-smoking, including inside the rooms. You will be charged 150,000 won in compensation for damages upon violating these rules, and you will be required to leave the room immediately.
  • If you arbitrarily check in before check-in time, you will be charged  30,000 won as a penalty
  • Behaviors that cause discomfort to other guests (such as violence or loud noises) are prohibited and may force them to leave the room.
  • Location and design of the furniture ,view may differ from the picture.

Cancellation & Refund Policy 

Cancellation & 
Refund Policy    


  • If you cancel your reservation, you must cancel directly on the website/app that you made the reservation on. You cannot cancel your reservation through Urbanstay's customer service center.
  • Cancellation policies apply differently by websites. Please check the detailed regulations through the website that you reserved.
  • All cancellations that occur after the above cancellation period due to a simple change of heart or personal circumstances will be subject to a cancellation fee.

Customer Service

Customer Service

     Operating hours: 9:00 - 23:00 (Emergency hotline is  available 24/7)