Hello! This is Urbanstay.

We happily welcome you to Urbanstay Boutique Ikseon.

We hope you have a wonderful stay, and would like to inform you of a few things you need to know before using the accommodation.

2F - 9F, 53 Donhwamun-ro 11na-gil, Jongno-gu, Seoul 

• Search "Urbanstay Boutique Ikseon" on Naver Map, T Map or Kakao Navigation.
• There is a station nearby. Please use Exit 6 of Jongno 3-ga Station or Exit 4 of Anguk Station.

All Urbanstay branches are contactless and do not have a front desk.

Check-in : From 4PM

Checkout : By 11AM

• Around 12PM on the day of check-in, you will receive a KakaoTalk message or text message informing you of your room number and door passcode.
• The door passcode is set automatically starting from the check-in time, and you will only be able to enter starting from the check-in time.

Lighting

• If the room lights do not turn on, check the status of the switch at the entrance to the entrance.

Heater

• Air conditioning can be used with the remote control of the conditioner. Heating mode and air conditioning cannot be used together. 

• Cooling operation period: April to October.

• Heating is you may adjust the room temperature using the of the wall pad to the of the living room.
  ① on button > temperature button > up button > Turn up until the number on the right reaches the desired temperature. ( Adjust the temperature until you are setting your desired temperature.)
  ② Wallpad can only adjust floor heating. The heater must be operated separately using the air conditioning remote control. (If you want to use a heater function you can also adjust it using the air conditioning remote controller)

              Except for a specified operation period, heating and cooling operation may vary depending on the temperature

WIFI

• ID: urban_room number / PW: urban_room number
  Ex. If you are in Room 123: urban_0123
• The ID and PW are the same. It is case-sensitive.
• If the WIFI connection is unstable, you may use the WIFI that starts with NEXT with the strongest signal without a password.

• The TV may be connected to Netflix and YouTube. (Please use your personal account.)

• If you see "No input signal" on the TV screen :

            ① Please check If the TV shows no signal, Press "Set-top Power" on the TV remote control and wait for the connection. 

Notes  

• All spaces within the building are non-smoking, including inside the rooms and terrace. (You will be charged 150,000 won in compensation for damages upon violating these rules.)
• You cannot grill food that generates lots of smoke (meat, fish, etc.). (The fire alarm will go off.)
• If the fire alarm or sprinklers go off due to smoking or excessive cooking, you will be charged for additional compensation for damages.

Electronics/Kitchen Appliances

• Hair dryer (Bowman)
• Microwave
• Laundry machine (dryer included)
• Induction, pot, frying pan, tableware (plates, cups, utensils)

We do not provide chargers, hair straighteners, skincare products, condiments (salt, pepper, etc.), etc.

Amenities

The following amenities are provided 1-time at check-in regardless of the length of your stay.

• Disposable slippers * 2 pairs
• Medium towels * 4  + Large towels * 2 
• Lyfe Project shampoo, conditioner, body wash - Large bottles are placed in the room

Starting from 2022, disposable toothbrushes and toothpastes will not be provided in accordance with government regulations, and bathroom amenities have been changed to large bottles.

The following amenities are provided 1 time throughout your stay. You may request additional amenities for the extra nights through our customer center.
*When you request it, the maximum quantity that we provide is limited up to 3 nights.
*These policies will be applied from 6/1.

• 500 ml water x 2 bottles
• Brew bag coffee * 2  
• towels * 6 (2 additional towels will be provided for stays of 2 days or longer)

Requesting additional amenities

If you need more amenities, please ask the customer service center. If you need more amenities, you may request more with the following charges.

• 500 ml water - 1,000 won
• Disposable slippers - 2,000 won
• 1 Brew bag coffee  - 1,000 won
• SALTRAIN travel kit (30g toothpaste + 2 toothbrushes) - 4,000 won (6,900 won retail price)

Trash disposal  

• You may throw away regular trash in the room trash can before you leave. 
• For food waste, please seal up the food waste in the disposable vinyl bag provided in the room and put it in the kitchen.
• If you’d like to take out the trash yourself, There is a space for disposing of the general waste/food waste.(It’s on the other side of the entrance (left side of the building) by purchasing a pay-as-you-go bag. (Recycling garbage can also be discharged here.)

Lost Items

• If you have lost any items, please contact the customer service center as soon as possible.
• Lost items will be stored for up to 2 weeks before they are discarded. However, food ingredients, food, beverages and all items that are stored in the refrigerator will be discarded immediately upon discovery regardless of whether they were opened.
• We will ship your lost item to you COD.

Early Check-In / Late Checkout  

• Early check-ins and late checkouts cannot be requested in advance. Please ask the customer service.
  **Early Check-in: Contact Us After 2 p.m., Late Check-out: Contact Us Before 10 a.m

• For late check-outs, you will be charged an additional 10,000 won per hour, and the latest you may stay is until 2PM.

• Early check-in and late checkout may not be available depending on the room reservations and preparation status.

Housekeeping

• The room rate only includes housekeeping services for checking in new guests. If you'd like to extend your stay, additional housekeeping will not be included for your extended stay.
• If you reserved 4 or more nights, Full housekeeping services will be provided once every 3 days. Please apply through the customer center at least one day before the cleaning service by 6:00PM.

• If your request is received after 6PM, housekeeping will be assigned 2 days later

  * Housekeeping Time: You may choose between the morning (10AM - 2PM) or evening (2PM - 6PM)

• For all other housekeeping requests, you will be charged an additional fee.

• The room capacity varies depending on the room type (children ages 25 months or older are included in the child room capacity). Minors cannot stay at Urbanstay without being accompanied by an adult.
• If you violate these rules, you will be required to immediately leave the room, and no cancellations or refunds will be offered.
• If you try to enter the room before the check-in time, an Urbanstay staff member may enter the room in order to check the room preparation status, and you will be charged 30,000 won for violating the rules.
• All spaces within the building are non-smoking, including inside the rooms. You will be charged 150,000 won in compensation for damages upon violating these rules and you will be required to immediately leave the room. No cancellations or refunds will be offered.
• If any items in the room are lost or damaged, you will be responsible for paying the initial purchase price of that item.
• If special cleaning measures beyond the normal scope are required due to excessive discoloration, contamination, or odors after using the room, you will be responsible for the resulting charges.
• Pets are not allowed inside the rooms.

• If you cancel your reservation, you must cancel directly on the website/app that you made the reservation on. You cannot cancel your reservation through Urbanstay's customer service center.
• If you cancel before 5PM at least 2 days before the check-in date, you will receive a full refund with no cancellation fees. (However, if you reserved through Airbnb, you may cancel by 4PM at least 1 day before the check-in date.)
• All cancellations that occur after the above cancellation period due to a simple change of heart or personal circumstances will be subject to a cancellation fee.

     Operating hours: 9:00 - 23:00 (Lunch time: 12:00-13:00)
     From 11:00 pm to 9:00 am, only emergency services are possible.